IT Asset & Procurement Coordinator; ServiceNow Part Time

Duration: Contract through End of Year (~310 hours)

Schedule: Approximately 20 hours/week (potential for full-time hours depending on business needs)

Target pay: $35-45/hr

Tier4 Group is seeking an organized and detail-oriented IT Procurement & Service Now Coordinator to support a busy IT Asset Management and Order Fulfillment team. This role will focus on processing IT hardware requests, coordinating with internal customers, supporting procurement activities, maintaining Service Now tickets, and helping the team reduce a backlog of equipment orders.

This is an excellent opportunity for someone with experience in IT operations, service desk support, IT procurement, asset management, or ticket-based workflow environments.

The ideal candidate is highly organized, communicates well with end users, can manage multiple open requests simultaneously, and is comfortable working in Service Now or a similar ticketing system.

• Review and process incoming hardware and peripheral requests submitted through Service Now.
• Verify request details and ensure all required information is complete and accurate.
• Contact end users to obtain missing information or clarify hardware requirements.
• Coordinate fulfillment activities for laptops, monitors, headsets, keyboards, mice, and other IT-related equipment.
• Work with internal teams to move requests through the fulfillment lifecycle.
• Prepare hardware orders for submission to approved vendors.
• Support purchasing activities with vendors such as Dell, SHI, Insight, and other approved suppliers.
• Track open orders and follow up on delivery status, backorders, and shipment updates.
• Assist with purchase order and procurement documentation.
• Support order placement activities as permitted by company policies and procedures.

• Maintain accurate and timely updates within Service Now.
• Ensure tickets are assigned, documented, and progressed according to established service-level expectations.
• Communicate order status and fulfillment updates through customer-facing ticket notes.
• Monitor open requests and follow through to completion.
• Escalate issues, delays, or missing information when appropriate.

• Serve as a point of contact for employees requesting IT equipment.
• Communicate professionally with users across all levels of the organization, including leadership and VIP stakeholders.
• Provide timely updates regarding order status, delays, shipping information, and fulfillment progress.
• Utilize Service Now, Microsoft Teams, email, and other communication tools to resolve requests efficiently.

• Maintain accurate records of procurement and fulfillment activities.
• Ensure ticket documentation remains complete, current, and audit-ready.
• Support inventory, purchasing, and fulfillment reporting activities as needed.

• Experience working in Service Now or another IT ticketing/service management platform.
• Experience supporting IT operations, service desk, asset management, procurement, order fulfillment, or related functions.
• Strong organizational and time-management skills.
• Ability to manage multiple requests and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office applications.

• Experience with Service Now.
• IT procurement or purchasing support experience.
• IT asset management or hardware lifecycle management experience.
• Experience working with hardware vendors and fulfillment processes.
• Familiarity with enterprise IT support environments.

Candidates may come from backgrounds such as: