IT & Support Manager

We hire exceptional people who are exceptional at their jobs. We are dreamers. We are driven, idealistic, committed, and optimistic. As a company, we are irreverent about the status quo and confident in our ability to change the Workers' Compensation industry and healthcare in America.

The IT & Support Manager is responsible for the day-to-day operation, security, and support of Bardavon’s corporate technology environment. This role manages corporate systems, end-user devices, identity and access, Microsoft 365 services, endpoint management, and Help Desk operations to ensure employees have secure, reliable, and effective technology to perform their work.

The IT & Support Manager will oversee the deployment, configuration, management, and security of corporate devices across Bardavon’s hybrid workforce. This includes administration of Microsoft Active Directory, Microsoft Entra, Microsoft 365, Microsoft Intune, JAMF, and related technology and security platforms.

As the leader of the IT and Support function, this role establishes and maintains technology standards, manages the employee technology lifecycle, resolves escalated technical issues, supports technology-related security and compliance requirements, and identifies opportunities to improve IT processes and the end‑user experience.

The IT & Support Manager will partner closely with Bardavon’s Technology team, business leaders, employees, and external technology partners to ensure technology solutions are secure, reliable, scalable, and aligned with organizational needs.

This role is hybrid, 1-2 days/week in the office.

• Manage the day-to-day operations of Bardavon’s IT and Support function.
• Establish and maintain processes for IT support, issue escalation, resolution, and documentation.
• Serve as an escalation point for complex technical issues.
• Monitor and address recurring technology issues and identify opportunities for process improvement.
• Maintain appropriate documentation, system standards, and IT procedures.
• Provide guidance, training, and resources to employees to support effective use of Bardavon’s technology environment.
• Partner with internal teams to understand technology needs and implement appropriate solutions.

• Administer Microsoft Active Directory, including user provisioning, group management, Group Policy, Entra Connect, and security policies.
• Administer Microsoft Entra, including user provisioning, group management, SSO, MFA, and Conditional Access.
• Manage user and endpoint lifecycle processes, including onboarding, changes, and offboarding.
• Implement and maintain identity and access management controls.
• Support privileged access management and appropriate access controls.
• Troubleshoot Microsoft 365 identity, access, and authentication issues.

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, One Drive, Teams, and Defender.
• Monitor Microsoft 365 configuration, availability, and security settings.
• Support Microsoft 365 security and access-related issues.
• Assist with data protection capabilities, including DLP, retention policies, email security, and information protection.
• Partner with business and clinical teams to support secure communication and data sharing.
• Manage the lifecycle of Bardavon’s corporate laptops, desktops, mobile devices, and other end‑user technology.
• Configure, secure, deploy, maintain, and retire Windows, macOS, iOS, and Android devices.
• Manage endpoint and mobile device management platforms, including Microsoft Intune and JAMF.
• Establish and maintain device standards related to security, encryption, compliance, application management, and device restrictions.
• Manage operating…