UA Associate - Middle Markets; Overland Park, KS or Chicago, IL

UA Associate - Middle Markets (Overland Park, KS or Chicago, IL)

Zurich North America is currently hiring an UA Associate to join the Middle Markets team. As an UA Associate you will support and work closely with experienced Underwriters in the review and analysis of risks, fully applying and sharpening your research and analytical skills to assess risk and grow your career.

We recognize work‑life balance and flexibility as priorities. Our ZNA hybrid work model emphasizes flexibility, allowing employees to work from their preferred location while facilitating in‑person collaboration when meaningful and valuable. Occasional in‑office attendance may be required. This is a hybrid position, and the selected candidate must be able to report to one of the following North American office locations:
Overland Park, KS or Chicago, IL.

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.
• Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end‑to‑end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area AND
• Knowledge of data collection and analysis
• Microsoft Office experience

• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Superior skills in relationship building, active listening with customers and coworkers
• Customer service experience
• Enjoys working with details and providing accurate data in a timely manner
• Self‑directed to meet deadlines
• Multi‑tasking skills
• 5% Travel

Hourly range: $23.37–$38.22, plus a short‑term incentive bonus of 5%.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.