Sr. Manager, MSC - Shared Services

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The Sr. Manager Shared Services will manage multiple teams and initiatives within T-Mobile’s Shared Services organization, The Magenta Service Center (MSC). This role is responsible for executing the MCS’ Service Management Framework including work-migration and transition into the MSC, informing strategic direction, developing talent, enabling operational excellence, and aligning performance goals across MSC work streams. Additionally, this role will partners with stakeholders and enterprise leaders to drive transformation, innovation, and scalable solutions across the shared services model.

This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS.

• Provides leadership across multiple teams and initiatives as it relates to the MSC Service Management Framework (e.g., Transition Management, Performance Management, Project Management, Vendor Management, Continuous Improvement)
• Sets goals, priorities, and performance standards across teams, ensuring alignment to MSC strategic objectives
• Develops and executes operational strategies to improve accuracy, efficiency, and service quality across functions
• Leads talent planning and succession efforts; coaches and mentors emerging leaders
• Acts as a strategic partner with Finance, Accounting, Legal, and Technology teams to resolve complex issues and support enterprise initiatives
• Ensures compliance with internal controls, SOX, and audit requirements across all teams
• Drives continuous improvement through automation, data-driven decision-making, and adoption of best practices in shared services
• Also responsible for other Duties/Projects as assigned by business management as needed

• Bachelor's Degree Business Administration or Finance, Accounting (Preferred)
• 7-10 years – Experience with Shared Services and Operating Model concepts within telecommunications industry. (Required)
• 2-4 years – Management experience (Required)

• Shared Services:
  Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Baseline Assessment (Required)
• Strategic Leadership:
  Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance (Required)
• Organizational Influence:
  Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives (Required)
• Process Improvement:
  Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Talent Development:
  Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts (Required)
• Enterprise Execution:
  Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards (Required)
• Transformation and Innovation:
  Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Growth Mindset:
  Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development (Required)
• Emotional Intelligence:
  Applies emotional intelligence in interactions (Required)
• LEAN Principles:
  Understands and applies LEAN principles to drive efficiency, eliminate waste, and continuously improve processes (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position…