Sr. Manager, MSC - Shared Services

Location:

6200 Sprint Pkwy, Overland Park, Kansas, 66251

T-Mobile

Location:

6200 Sprint Pkwy, Overland Park, Kansas, 66251 Type:
Full-Time, Remote Posted on:
January 28, 2026 Apply at Original Source

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

• Provides leadership across multiple teams and initiatives as it relates to the MSC Service Management Framework (e.g., Transition Management, Performance Management, Project Management, Vendor Management, Continuous Improvement)
• Sets goals, priorities, and performance standards across teams, ensuring alignment to MSC strategic objectives
• Develops and executes operational strategies to improve accuracy, efficiency, and service quality across functions
• Leads talent planning and succession efforts; coaches and mentors emerging leaders
• Acts as a strategic partner with Finance, Accounting, Legal, and Technology teams to resolve complex issues and support enterprise initiatives
• Ensures compliance with internal controls, SOX, and audit requirements across all teams
• Drives continuous improvement through automation, data-driven decision-making, and adoption of best practices in shared services
• Also responsible for other Duties/Projects as assigned by business management as needed

• Bachelor's Degree Business Administration or Finance, Accounting (Preferred)
• 7-10 years - Experience with Shared Services and Operating Model concepts within telecommunications industry. (Required)
• 2-4 years - Management experience (Required)

• Shared Services:
  Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Baseline Assessment (Required)
• Strategic Leadership:
  Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance (Required)
• Organizational Influence:
  Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives (Required)
• Process Improvement:
  Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Talent Development:
  Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts (Required)
• Enterprise Execution:
  Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards (Required)
• Transformation and Innovation:
  Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Growth Mindset:
  Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development (Required)
• Emotional Intelligence:
  Applies emotional intelligence in interactions (Required)
• LEAN Principles:
  Understands and applies LEAN principles to drive efficiency, eliminate waste, and continuously improve processes (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

Base Pay Range: $123,200 - $222,200 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their…