Services Manager

Job Objective: Management oversight for Booth Manor in Grandview and Kansas City and the Permanent Supportive Housing Program. Support, monitor and provide consultation to corps officers and program directors for all homeless/low-income housing services in the Division. Assist with social services program reviews.

Essential Functions

Program Supervision/Consultation:

• Provide direct program supervision for all operations at Booth Manor-Grandview and Booth Manor-KCK
• Provide direct program supervision for all operations of the Permanent Supportive Housing Program
• Consult with Wichita Homeless Services, St. Joseph Booth Center, KCK Veteran Grant Per Diem, KCK Permanent Supportive Housing, Independence Crossroads Shelter, and Olathe Family Lodge
• Provide assistance to corps officers and homeless/low-income housing services staff in program/policy planning and development, problem solving and other consultation as needed; arrange regular training in areas of need
• Support the liaison to the Department of Housing and Urban Development (HUD) for all funded programs
• Provide monitoring and training to program staff to ensure compliance with all Supportive Housing Program, Emergency Solutions Grant, HUD 202 Section 8, Fair Housing and other federal/state/local regulations
• Review all submissions to HUD, i.e. Application;
  Issues and Conditions, Annual Performance Report, Rent Schedule, OCAF Rent Adjustment, etc.
• Review draw downs and regular financial reports for all programs to assess spending and eligibility of activities
• Ensure representation by The Salvation Army on Kansas and Missouri Continuums of Care within the Division
• Review and recommend for approval all funding applications and contracts for homeless services/low-income housing programs throughout the Division
• Ensure all homeless/low-income housing related grant applications and contracts are processed per Divisional policy
• Chair regular meetings of Divisional homeless services/low-income housing staff
• Other duties as assigned

Property and

Risk Management:

• Monitor and ensure Booth Manor compliance with established policies/procedures, federal/state/city/county statutory guidelines, HUD requirements, Life Safety Codes, and grant regulations
• Monitor that routine and preventative maintenance and work orders are completed in a timely manner at both Booth Manors
• Ensure expenses are managed and Booth Manor property projects are prioritized and carried out in accordance with procedures and budgetary guidelines
• Ensure Booth Manor facilities/grounds are “inspection ready” at all times
• Interface with Booth Manor Director, Divisional Property Department and Divisional IT Department on property projects, capital renovation projects, and emergency repairs
• Assist in the reporting of Booth Manor property losses and supervise building repairs on insured property claims
• Participate in Safe From Harm compliance monitoring regarding Booth Manor facilities management and staff supervision
• Ensure all Booth Manor staff are trained in emergency procedures and safe work practices to prevent injury; immediately report all injuries per policy and procedure
• Prevent errors that may be serious including financial losses, delays in processing, impacted services or operations, and waste of material that could impact the credibility of The Salvation Army

Program Reviews:

• Coordinate all homeless services/low-income housing program reviews which are the Division’s responsibility
• Provide technical support to programs, staff, and corps officers in preparing for evaluations/reviews
• Serve on the team with THQ Social Services to conduct program reviews for homeless services/low-income housing programs in the Division; accompany and assist reviewers
• Function as a peer reviewer in other divisions when requested by THQ and approved by the Divisional Social Services Director and Divisional Commander

Community Relations/Contact With Others:

• Represent and support The Salvation Army’s purpose, philosophy and mission
• Represent The Salvation Army on community boards as requested
• Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing…