Operations Training Manager

About Us

Assist Rx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, Assist Rx views our people as our strongest asset. Join us as we continue to make a difference....

As the Operations Training Manager, you will design, implement, and manage identified training needs. These needs are inclusive of program policies, procedures, work instructions, new hire training, and CRM use. You will devise the program training strategy, oversee its implementation, and assess outcomes. This role will also identify training and developmental needs and drive suitable training initiatives that enable a high-performance culture.

This is remote role but will require in‑office time for training and client meetings.

• Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to‑Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high‑potentials, and training support for change initiatives. Ensure that training milestones and goals are met.
• Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems;
  Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws.
• Create all curriculum to facilitate strategic training based on Operational goals. This will involve coordination with the client, including utilizing client‑created training materials for direct deliver, or in conjunction with internal training.
• Optimize training processes for efficiency
• Manage end‑to‑end training delivery using training resources effectively
• Keep abreast of training trends, developments, and best practices
• Manage technologies required to develop, manage, and deliver training

Select and manage resources, including working with both internal Operations employees, and external training department team members, to develop and deliver training effectively

• Delegation‑ Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  Provides recognition for results.
• Design Generates creative solutions;
  Translates concepts and information into images;
  Uses feedback to modify designs;
  Applies design principles;
  Demonstrates attention to detail.
• Initiative – Volunteers readily;
  Undertakes self‑development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity;
  Meets challenges with resourcefulness;
  Develops innovative approaches and ideas;
  Presents ideas and information in a manner that gets others’ attention.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens without interruption;
  Keeps emotions under control;
  Remains open to others’ ideas and tries new things.
• Leadership – Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Managing People – Includes staff in planning, decision‑making, facilitating and process improvement;
  Takes responsibility for subordinates’ activities;
  Makes self‑available to staff;
  Provides regular performance feedback;
  Develops subordinates’ skills and encourages growth;
  Solicits and applies customer feedback (internal and external);
  Fosters quality focus in others;
  Improves processes, products and services;
  Continually works to improve supervisory skills.
• Motivation – Sets and achieves challenging goals;
  Demonstrates persistence and…