Business Operations Manager, Corporate Real Estate & Facilities

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The Business Operations Manager is an individual contributor who serves as a key operational and financial partner to the Sr. Director of Corporate Real Estate & Facilities. This role supports day-to-day execution across national Call Center Facilities and Corporate Facilities, ensuring disciplined budget management, consistent service delivery, and operational effectiveness across a multi-site portfolio. This position owns financial tracking, reporting, vendor spend oversight, and program execution, translating data into actionable insights that improve cost control, service quality, and operational performance.

Success in this role is measured by financial accuracy, budget adherence, operational consistency, and timely execution of initiatives. This is a hybrid role (3 days/week in the office). Primary location is Bellevue, WA, but will also consider Overland Park, KS.

Financial Management & Reporting

• Manage and track OPEX budgets across facilities and workplace experience
• Develop forecasts, monitor accruals, and conduct variance analysis
• Partner with Finance on monthly close, reporting cycles, and annual planning
• Support development of business cases for capital projects and operational investments
• Identify cost optimization opportunities and monitor expense controls

Facilities & Workplace Operations Support

• Support operational performance across call center and corporate office locations
• Standardize reporting, processes, and service metrics across facilities and concierge teams
• Monitor KPIs and elevate risks impacting cost, service, or site readiness
• Support execution of site openings, renovations, expansions, and closures

Vendor Spend & Performance Oversight

• Track vendor spend against contract terms and approved budgets
• Monitor SLAs and performance metrics in partnership with Regional Managers
• Support RFP processes and vendor renewals as needed

Data Analysis & Executive Communication

• Analyze financial and operational data to identify trends and performance gaps
• Prepare clear, executive-ready presentations and dashboards
• Facilitate cross-functional meetings to ensure alignment on priorities and progress
• Perform other duties and special projects as assigned

• Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• 4–7 years of experience in facilities operations, corporate real estate, multi-site operations, or similar environments with direct budget management responsibility (Preferred)
• Demonstrated experience managing operational budgets, forecasting, and financial reporting required
• Strong financial & business analysis skills
• Experience in budget management and forecasting
• Experience in OPEX/CAPEX tracking & Cost Control
• Vendor Spend & Contract Oversight
• Demonstrated executive-level presentation skills
• Strong organizational & stakeholder management skills

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $84,800 - $152,900 Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or…