Manager, MSC Program Manager

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The Magenta Services Center is T‑Mobile's multi‑tower Shared Services Organization (SSO) spanning HR, Finance, and Accounting operations.

The Manager role exists to bring structure, rigor, and operational discipline to how the Magenta Service Center plans, executes, and governs its transformation work, from large‑scale functional migrations to internal initiatives that raise the bar on how the team operates.

This is not a project coordinator role. The person who thrives here is an experienced Program and Change Management practitioner who understands how to structure a portfolio, run disciplined demand intake, hold delivery teams to a plan, and bring stakeholders along through structured change. You will partner directly with Sr. Managers and Sr. Directors to formalize how the MSC takes on, tracks, and delivers work across migrations, internal programs, and cross‑functional initiatives.

This role is also expected to operate AI‑first. The Magenta Services Center transformation requires a Program Management practice that can outpace the scale of work in front of it without proportional headcount growth. You will use AI‑assisted tools deliberately to accelerate intake triage, draft executive communications, synthesize program status, and surface risk patterns across a growing portfolio. This is not about replacing judgment;

it's about reclaiming capacity from manual coordination so it can be reinvested in stakeholder alignment and program governance.

This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS.

• Migration & Transition Program Management
  :
  Lead end‑to‑end planning, execution, and stage‑gate governance of functional migrations into the MSC. Partner with Value Stream Owners, Business Partner Teams, HR, and BPO partners to coordinate readiness, sequencing, knowledge capture, and go‑live. Own the migration tracker, escalates risks proactively, and ensure transitions close with signed stage‑gate packages and documented lessons learned.
• Demand Management & Portfolio Governance
  :
  Design and operate a structured demand intake framework for MSC initiatives. Establish intake criteria, prioritization methodology, and capacity‑to‑demand alignment. Maintain a live portfolio view that gives leadership clear signal on what is in flight, what is queued, and what is ve disciplined prioritization decisions with VSOs and the SMO leadership team.
• Organizational Change Management (OCM):
  Own the OCM framework and govern its application across all MSC migrations and initiatives. Define the change methodology, set standards for stakeholder impact assessments, readiness planning, and adoption measurement. Provide the model, review outputs, and hold the bar of Change Management activities. Must understand OCM deeply enough to coach, quality‑check, and represent the practice to senior stakeholders.
• Program Reporting & Executive Communications
  :
  Own the program health reporting cadence for MSC leadership and functional stakeholders. Produce clear, actionable status views across migrations and initiatives. Translate delivery detail into executive‑level narrative, surfacing what matters, what is at risk, and what decisions are needed. Drive governance forums and milestone reviews.
• Framework & Tooling Development
  :
  Build and maintain the program management playbooks, templates, and governance standards that make MSC delivery repeatable. Identify and close tooling gaps (e.g. Service Now, trackers, dashboards). Establish version‑controlled artifacts that reduce dependency on individual knowledge and enable future scale.

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of…