Marketing Account Manager

Turnkey Marketing helps small businesses succeed.

Our clients support their communities with a valuable service and give their employees meaningful work with opportunities to grow. We love seeing our clients thrive, and we’re delighted to help them grow.

• We believe in people and their dreams—including yours
• You’ll get to do work that matters and makes a difference
• You’ll get to learn more about yourself and become a better person
• You’ll be part of an amazing group of people who care about each other and our clients

You know it’s not about you. Titles, status, and individual success mean less to you than being part of a strong team. You let others shine and you don’t have to be first. You share credit, highlight the accomplishments of your colleagues, and understand it takes everyone to win.

You’re driven and focused and don’t need—or want—someone to tell you what to do next. You also embrace accountability because you believe results matter. You enjoy learning and can take advice from anyone, knowing you’ll be better for it.

You understand yourself and others. You know that healthy ideological conflict and challenges come with working with people, and you handle them with grace. You have good judgment and intuition when it comes to working with others and you know the impact of your words and actions.

You’re not into drama and don’t take an “us vs. them” mindset.

And those six core values? Those beliefs define you.

The Account Manager (AM) helps clients thrive by planning, managing, and executing all marketing needs for their small business.

The Account Manager is a mixture of a director of marketing, project manager, mentor, advocate, and implementer for the small business.

The Account Manager is the person who gets things done. You see a need and figure out a path forward to solve that need. You coordinate internal teams and external vendors to accomplish clients’ goals quickly and within budget.

Roles and responsibilities include, but are not limited to:

• Connect client needs with the right person on the internal team or the right external vendor. The AM will then manage that relationship/task to see it to completion. Some tasks will alternatively be executed by the AM
• Maintain each client’s timeline
• Advise clients on how to best accomplish revenue goals based on Turnkey’s best marketing practices
• Translate client needs into specific tasks for team members
• Check work before presenting to the client to ensure quality
• Frequently/regularly analyze marketing results
• Hold vendors accountable/be an advocate/negotiator for clients to vendors/partners
• Manage relationship with outside vendors on behalf of the repair shop
• Audit client’s marketing
• Maintain good relationships with industry partners
• Actively engage with/network with industry people on social media
• Travel about 5-10% of the time
• Actively engage with/network with industry at conferences, meetings, trade shows, etc.
• Represent Turnkey Marketing at conferences, trade shows, etc - work the booth and sell
• Follow up with leads and sell
• Constantly evaluate ways to improve organizational effectiveness within Turnkey Marketing
• Constantly evaluate ways to improve marketing effectiveness for our clients

The AM works with external vendors including, but not limited to:

• Coaching companies
• Software up companies
• Call tracking companies

The AM also works with internal team members, including but not limited to:

• Administrative assistants
• Copywriters
• Graphic designer
• Team leads

The AM helps all players prioritize work, understand client needs, and have the motivation to finish tasks on time, with excellence.

The AM is also responsible for communicating effectively and consistently with clients, answering questions, encouraging clients, and helping them get more phone calls.

The AM consistently evaluates data including, but not limited to, things such as:

• Google analytics
• Social media results
• Phone call numbers
• Phone call conversions
• Marketing results
• Revenue

The AM is also the person to whom clients will refer outside vendors. Outside vendors could be local marketing companies, billboard companies, local school groups looking for sponsor ships, etc.…