HCBS Home Manager

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Paid time off
• Training & development

Quality Assurance Manager / Operations Director (as assigned).

Classification:
Full‑Time, Salaried or Hourly (as assigned);
Exempt/Non‑Exempt (as assigned).

The House Manager is responsible for overseeing the daily operations of the home while ensuring high‑quality, person‑centered support for individuals with intellectual/developmental disabilities (IDD). This role provides direct leadership to DSP staff, ensures Person‑Centered Service Plans (PCSPs) are implemented, maintains a safe and stable home environment, and serves as a key point of contact for families and internal departments. The House Manager supports a culture of teamwork, patience, empathy, and accountability.

• Ensure each client’s PCSP is implemented consistently and that support strategies match identified goals and needs.
• Monitor daily supports, documentation, and routines to ensure person‑centered, respectful care.
• Coordinate with clinical/nursing and administrative teams to address health, safety, and service delivery needs.

• Supervise DSP staff through coaching, mentoring, training, and ongoing feedback.
• Teach and reinforce workplace concepts such as teamwork, patience, empathy, and professional communication.
• Conduct regular check‑ins, support performance improvement, and ensure staff follow policies and procedures.
• Address staff issues including absence, tardiness, time card accuracy, and workplace conduct concerns.

• Track and report residential attendance for clients living in the home; ensure records are accurate and timely.
• Ensure daily documentation is completed (including incident reporting when needed) and meets required standards.

• Develop and manage staff schedules to ensure safe coverage and compliance with service requirements.
• Coordinate coverage for call‑offs and emergencies; communicate changes promptly and clearly.
• Oversee household routines, cleanliness, supplies, and basic operational needs.

• Manage the household budget and track spending; maintain receipts and documentation as required.
• Coordinate purchasing of supplies and ensure resources are used responsibly.

• Ensure compliance with organizational policies and applicable state HCBS service delivery expectations.
• Identify and report concerns related to abuse, neglect, exploitation, and safety risks immediately according to policy.
• Participate in investigations and corrective action planning as required; maintain confidentiality at all times.

• Serve as a point of contact for parents/guardians and coordinate communication with appropriate departments.
• Communicate updates professionally and with diplomacy; escalate concerns appropriately.

• Experience supporting individuals with IDD preferred; supervisory experience strongly preferred.
• Strong organizational skills and ability to manage schedules, priorities, and documentation.
• Ability to coach and mentor staff while maintaining accountability.
• Demonstrated professionalism, patience, empathy, and discretion with confidential information.
• Valid driver’s license and ability to meet job‑related physical requirements as needed.

This job description outlines the general responsibilities of the role and may be modified as operational needs evolve. Other duties as assigned.