Delivery Sales Consultant

Title: Delivery Sales Consultant

Reports to: Director of Sales

$18.00/hr - $25.00/hr

Jack Stack Barbecue and Storia Fine Catering offer one of the most premier catering experiences in the city. Creating a Remarkable Experience for our guests, our people and our community are at the forefront of everything we do. Whether you’re looking for a casual buffet at home, a big feast for a crowd, or a custom menu that goes beyond and outside of barbecue, our catering team creates the perfect experience for every occasion.

As a Delivery Sales Consultant, you will support the sales team in multiple aspects of the business. Including, but not limited to executing Delivery order sales through Caterease, Caterzen and EZ Cater, assist and support with Vehicle Routing and Driver Route Assignments, ensure event paperwork is being distributed to multiple departments in a timely and efficient manner, troubleshoot and solve guest issues and opportunities in partnership with the Delivery Operations team and most importantly ensure we are providing a consistently Remarkable guest experience.

• Accountable for contracting, invoicing and finalizing payment for delivery events through Caterease and Caterzen efficiently and effectively to meet both Jack Stack and Storia standards of service, pricing, and execution.
• Handle and input accurately all EZ Cater orders as they come in
• Accountable for ensuring that all equipment, linen, food, any other necessary items are contracted and charged correctly.
• Accountable for handling customer inquiries both by telephone and email and responding and coordinating in a timely manner
• Accountable for utilizing systems and software to input and manage customer information, book events and create follow‑up tasks related to the business.
• Maintain organized and systematic processes for all delivery related job responsibilities
• Accountable for fostering and maintaining guest, event space and venue relationships
• Accountable for communicating and ensuring accuracy for all Prep Sheets, Pull Sheets and Event Instructions and Details.
• Support with maintaining updates to EZ Cater, Jack Stack BBQ and Storia Delivery sites when updates arise
• Regularly test our online ordering sites to ensure menu’s are up to date and customer experience is seamless
• Partner closely with Director of Sales to ensure all delivery SOP’s are current and being followed by the Sales Team
• Accountable for Guest Satisfaction and Overall Experience
• Additional responsibilities will be assigned as needed and necessary

• Possess the ability to maintain a professional relationship with all members of team
• Ensure that all business decisions are made with the highest level of integrity and ethical standards
• Perform job functions with attention to detail, speed and accuracy.
• Be seen as a positive role model and strong leader while maintaining a high level of energy and stress tolerance while exhibiting company values of Humility, Optimism, Passion and Engagement
• Be seen as a positive example of integrity and follow through.
• Be self‑motivated and take initiative.
• Utilize technology and company provided resources to stay up to date and effectively and efficiently communicate with management, guests, and team members
• Inspire others to strive for excellence.
• Follow all Catering standards, food and people safety, policies and procedures.
• Prioritize, organize, and when applicable, delegate work assignments.
• Be a clear thinker, analyze and resolve problems exercising good judgment.
• Be adaptable and flexible to new ideas and change.
• Maintain a neat and clean appearance and convey self‑confidence.
• Maintain a high level of energy and stress tolerance.
• Effectively share all necessary information with the team.

• 1+ years of Catering Sales and Leadership experience is required.
• Must be able to pass background check as determined by Jack Stack standards of employment
• Ability to multi‑task and quickly made decisions based on new or additional information
• Ability to compute basic mathematical calculations in reference to profit and loss and event ROI
• Possess basic accounting and…