Floral Clerk

Additional Considerations (if any)

Must be 18+.

Job Title:

Floral Clerk

Department:
Floral

FLSA:
Hourly

Revision Date: 07/2026

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

At Hy-Vee, our floral department helps customers find the perfect arrangement for every occasion, and our Floral Clerks are a vital part of making those moments special. In this role, you'll assist customers with placing orders, create beginning-level floral designs, keep the department stocked and looking beautiful, and deliver the kind of warm, attentive service that keeps our customers coming back.

Whether you're building a balloon bouquet, sending an FTD order, or helping someone choose the perfect bouquet, your work brings joy to people every single day. If you have a creative spirit, enjoy working with people, and take pride in a job well done, we'd love to have you on our team.

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork.
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items.
• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost.
• Review floral products for freshness and anticipate daily product needs for the department.
• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks.
• Prepare the daily delivery list and deliver orders as needed.
• Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed.
• Run the department register, receive payment, and make change as applicable.
• Remove trash in a timely manner and assist with general department upkeep.
• Answer the phone promptly and provide friendly, helpful service to customers who call.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

You don't need extensive experience for this role; we'll provide the training you need to succeed. To hit the ground running, you'll need to be able to:

• Bring commitment to Hy-Vee's mission and a genuine passion for helping customers.
• Solve practical problems and follow instructions carefully in a fast-paced environment.
• Apply math skills including fractions, decimals, and percentages in day-to-day tasks.
• Communicate clearly with customers and co-workers and contribute positively to the team.
• Maintain confidentiality on customer order details including who sent, who received, and order contents.

Accountable and

Reports to:

Store Director;
Store Manager;
Assistant Managers of Perishables, Store Operations, Health Wellness Home;
Floral Department Manager.

Less than high school diploma or equivalent experience accepted. Six months of similar or related work experience preferred; we'll provide all the training you need to succeed.

Frequently stand and walk throughout a shift in sales, food service, or delivery areas. Where applicable to the role: ability to safely use sharp knives and blades for food preparation. Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment. Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards.

Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties.

This is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You'll work primarily in a store environment and can expect exposure to dirt, noise, dampness, equipment movement hazards, electrical equipment, and cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.