Renewal Sales Representative

About ISG Technology

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.

As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world‑class support, you may have what it takes!

• Engage in creating renewals for clients including annual and multi‑year options, consolidate coverage, uncover new opportunities, and renew under the best option throughout the lifecycle of the contract(s).
• Responsible for obtaining all necessary documentation for quoting and processing the renewal agreements, updating internal systems with contract terms, and maintaining accurate records of all contract renewals.
• Oversee all correspondence, meetings, and presentations and related customer‑facing documents necessary for review with client.
• Keep track of all open quotes, multi‑years, refreshed devices, renewed, upsold, and churned contracts.
• Track and manage renewal timelines, ensuring that renewals are processed on‑time.
• Build and maintain positive relationships with clients, internal teams, and key stakeholders at manufacturers.

Responsible for driving revenue growth and optimizing customer conversations regarding renewal of products for current customers. The Renewal Sales Representative will assist in maintaining customer data and post‑sales support to maximize productivity of the sales team. Responsible for emphasizing the value of services by quoting renewals, processing requests, negotiating contracts, and answering customer questions.

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values‑based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You are a self‑starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know‑it‑all.”

• Communicating risk and developing resolution strategies.

• Driving and leading the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships and drive renewal rates.
• Maintaining and reporting an accurate rolling 180‑day forecast of renewals.
• Negotiating and finalizing renewal contracts.
• Identifying upsell/cross‑sell opportunities during contract renewal to maximize customer relationship.
• Setting customers up for future success by recommending and educating them on relevant new…