Client Alignment Success Representative

Client Alignment Representative

At Netsmart, improving care delivery isn't just our aspiration; it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves.

We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

As a Client Alignment Representative, you'll build and manage long-term client relationships while helping clients maximize the value of their Netsmart solutions. You'll partner with existing clients to identify growth opportunities, support the sale of additional solutions and services, and ensure overall account health and satisfaction. Working closely with internal teams, you'll help drive client success, support strategic initiatives, and deliver an exceptional client experience.

Responsibilities

• Coordinate accounts receivable activity with finance to ensure Netsmart receives timely payment and resolve issues that cause delays in payment.
• Monitor clients' recurring revenue for events that may require attention, such as renewals, consulting revenue milestones, and delayed starts to subscription.
• Assist with the development and maintenance of account plans, using Sales Force and the Account Optimizer module.
• Assist in the sales process for targeted opportunities through quote generation, demo coordination, solution research, and client communications.
• Run demand generation campaigns using tools such as Highspot. Perform follow up with campaign targets to identify and qualify new sales opportunities
• Monitor support activity for cases or trends that require Client Alignment involvement to maintain the health of the client. Work directly with clients to prioritize and escalate support cases as necessary.
• Coordinate and track Netsmart engineering work for clients, including the LOE process and custom development projects.

Qualifications Required

• Bachelor's degree
• At least 2 years of sales experience or successful completion of the Client Representative program
• Exceptional written and verbal communication skills
• Effective presentation skills, including presentations in a sales capacity.
• Strong interpersonal skills with outstanding relationship building skills.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.

Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.