Business Development Representative

About ISG Technology

At ISG Technology, we’re unlocking possibilities for our clients by providing IT services that help drive business growth. We’re freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we’ve been doing it for over four decades.

As part of the Twin Valley Family of Companies and a fourth‑generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long‑term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 77, compared to the industry average of 47. If you’re the type that takes pride in providing world‑class support, you may have what it takes!

As a Business Development Representative at ISG Technology you are responsible for identifying and developing new business opportunities, building strong customer relationships, and promoting IT solutions that help organizations thrive. This role combines proactive outreach, strategic selling, and a passion for technology to drive revenue growth and deliver exceptional value to our clients.

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values‑based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You are a self‑starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know‑it‑all.”

• Grow new business by cultivating long‑term relationships with customers by maintaining contact to propose new solutions to needs.
• Consult with both customers and prospects to assess their business needs.
• Identify and promote sales opportunities to prospects.
• Communicate details of market trends within the sales & marketing departments.

• Assisting in the development and implementation of sales enablement strategies to improve sales team efficiency, effectiveness, and performance.
• Assisting in the development and maintenance/management of sales enablement materials, including playbooks, sales scripts, presentations, and collateral.
• Assisting in the development and maintenance/management of sales reporting materials, including dashboards, scorecards, and other reports.

• Prospect for new business through customer touchpoints including calls, emails, marketing activities, and virtual meetings (SDR).
• Build and grow relationships with net new prospects.
• Understand customer needs by researching current and potential clients and positioning ISG’s offerings as the ideal solutions.
• Educate customers on the value of partnering with ISG Technology and the broader benefits of our industry‑leading technology services.
• Collaborate with internal teams and partners to deliver best‑in‑class solutions…