Expert, Virtual Business - Overland Park |On-site

Job Overview

As an Expert, Virtual Business, at T‑Mobile, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone and execute the full‑cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales.

You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as an Expert, Virtual Business.

• Customer Communication:
  Engage in daily customer communication and follow‑up using various tools to complete outbound and inbound phone calls, emails, and online meetings and appointments. Follow up on leads from marketing campaigns, call lists, and referrals.
• Research:
  Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product and service messaging to meet individual customer needs.
• Sales Process:
  Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress.
• Training:
  Attend all required product and service training to gain in‑depth knowledge of T‑Mobile for Business products and services.

• High School Diploma or GED (Required)
• 2 years inside, outside, retail, or similar sales position (Preferred)
• 1‑2 years experience in customer service, sales and/or retention (Preferred)

• Communication:
  Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members.
• Organizational
  
  Skills:
  
  Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Self‑Motivation:
  Self‑motivated with a results‑driven mindset, demonstrating initiative and the ability to work independently.
• Teamwork:
  Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
• Technology Proficiency:
  Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Age:
  At least 18 years of age (Required)
• Legal Authorization:
  Legally authorized to work in the United States (Required)

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Total Target Cash Pay Range: $56,900 – $102,600, inclusive of target incentives

Base Pay Range: $39,830 – $71,820. The actual starting pay will vary within this range based on location, qualifications, and experience.

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (≈4 weeks for full‑time, ≈2½ weeks for part‑time)
• Paid parental and family leave
• Family building benefits
• Back‑up care and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability coverage
• Voluntary accident and disability insurance
• Voluntary long‑term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color,…