National Accounts Manager (Store Support Center, Overland Park, KS

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.

ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Job Title:

National Accounts Manager Department:
Commercial Business

Reports To:

Vice President, Commercial Business Exemption Status:
Exempt (Salaried)

About Ace Retail Group Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.

With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

This role owns and advances ARG Commercial’s National Accounts strategy across targeted multi-family property management customers and other qualified customers of opportunity. The National Accounts Manager will identify and engage senior-level customer leaders, develop durable relationships that influence local buying decisions, and coordinate the internal resources needed to turn executive access into actual market-level sales. The role does not replace the field sales organization;

it multiplies field effectiveness by creating access, accelerating onboarding, improving handoffs, and helping remove credit, billing, eProcurement, operational, and execution barriers that limit growth.

The National Accounts Manager is a strategic growth role responsible for building executive-level relationships with high-value regional and national customers, creating enterprise buying alignment, and increasing repeatable, sustainable Gross Margin dollars across the National Accounts book. With a goal of creating coordinated, scalable account growth by opening doors, clearing operational barriers, and enabling BDMs/RSMs to win more effectively in the field.

Drive scalable, predictable GM$ growth by expanding wallet share within high-capacity Regional/National Accounts. Create enterprise-level buying behavior through senior decision-maker engagement with CEOs, CFOs, procurement leaders, owners, and other key influencers. Convert top-down relationships into field-level execution by connecting local buyers with ARG BDMs and RSMs. Improve margin stability, sales predictability, payment consistency, and operational scalability through cross-functional partnership. Prioritize growth in existing accounts while selectively adding high-value new targets with clear scale potential.

Executive Relationship Development

• Identify, pursue, and cultivate senior-level relationships with high-potential existing and new Regional/National Account customers.
• Position ARG Commercial as a credible, scalable, tier-one supplier capable of supporting multi-market customer needs.
• Use trust, service, responsiveness, and problem-solving to earn access to larger bids, recurring purchases, and enterprise-level opportunities.

Account Targeting & Pipeline Focus

• Maintain a focused book of primary targets based on growth potential, geography,…