Manager, Sales Operations & Excellence - Process & Systems
Listed on 2026-08-08
-
Sales
Business Development, Operations Management -
Business
Business Development, Operations Management
Date:
Jun 13, 2026
Location:
Overland Park, KS, US
Company:
Black & Veatch Family of Companies
Together, we own our company, our future, and our shared success.
Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.
Company :
Black & Veatch Corporation
Req : 114490
Opportunity Type :
Staff
Relocation eligible :
No
Full time/Part time :
Full-Time
Project Only Hire :
No
Visa Sponsorship Available:
No
Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation, 401k match and benefits that start day one.
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.
TheOpportunity
Manager, Sales Operations & Excellence is an execution‑focused people leader within the Enterprise Sales organization responsible for executing the vision, priorities, and initiatives established by the Sales Operations & Excellence Director.
This role partners closely with Sales, Marketing, Strategic Account teams, and enabling functions to operationalize full‑funnel sales execution - from top‑of‑funnel lead management through opportunity execution, and account management. The Manager ensures that processes, documentation, systems, and communications are translated into practical, day‑to‑day execution that sellers and partners can easily adopt and use.
As a peer to the Manager, Sales Operations & Excellence, this role focuses on execution, adoption, and continuous improvement, owning the operational layer that turns strategy and program direction into consistent seller behavior. The Manager leads specialists and generalists who provide on‑demand seller support, maintain the Sales Playbook and process documentation, support User Acceptance Testing (UAT), and enable effective rollout of approved process and system changes.
Key Responsibilities- Execute the vision, priorities, and initiatives established by the Sales Operations & Excellence Director, translating direction into consistent, day‑to‑day execution.
- Operationalize full‑funnel pipeline execution by implementing and maintaining processes, documentation, and handoffs from Marketing through Sales execution, and account management.
- Own the execution, maintenance, and usability of the Sales Playbook, ensuring it reflects approved processes, expectations, and real seller workflows across Enterprise Sales and Marketing.
- Own sales process documentation, including creation, updates, version control, and alignment with QMS and enterprise standards.
- Lead on‑demand seller support, providing timely, practical assistance related to sales processes, CRM usage, documentation, and workflows.
- Serve as the execution lead for User Acceptance Testing (UAT) and systems testing, coordinating test plans, validation, feedback, and readiness for deployment.
- Partner with Commercial Platform Management and D&IT to gather and execute on a collaborative roadmap, approved requirements, support testing, and ensure smooth, low‑disruption rollouts.
- Execute sales and marketing communications with discipline and intentionality, ensuring message volume, timing, and frequency are sensitive to seller capacity and change fatigue.
- Coordinate communications across Enterprise Sales, Marketing, and Strategic Account teams to reduce noise, avoid duplication, and ensure sellers receive coherent, prioritized messaging that clearly articulates the personal value sellers gain from our…
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