PL National Account Manager

Company Description

Cross Country Freight Solutions is an established LTL trucking company with over 40 years of experience serving business and residential customers throughout the upper Midwest. The organization focuses on delivering a wide variety of freight using modern tools, technology, and skilled team members. Its mission is to provide progressive freight solutions grounded in strong principles and relationships. Cross Country Freight Solutions aims to create shared prosperity for team members, the company, customers, and communities.

The company values collaboration, innovation, and reliable service in every aspect of its operations.

The 3PL National Account Manager is a full-time, on-site role based in Overland Park, KS. This role is responsible for managing and growing strategic national accounts within the third-party logistics (3PL) space, with a focus on LTL and related freight solutions. Day-to-day tasks include developing and executing account strategies, coordinating pricing and proposals, monitoring performance metrics, and ensuring high levels of customer satisfaction.

The 3PL National Account Manager will regularly collaborate with internal operations, sales, and customer service teams to align service offerings with client needs and identify new opportunities. This role also involves negotiating contracts, analyzing freight data, and representing Cross Country Freight Solutions in customer meetings and presentations.

• Demonstrated experience in 3PL, LTL, or freight transportation account management, including national or key accounts.
• Strong skills in relationship-building, customer service, and stakeholder communication across diverse teams.
• Proficiency in data analysis, pricing, and use of transportation or logistics management systems to support decision-making.
• Ability to develop and implement strategic account plans, including forecasting, pipeline management, and growth initiatives.
• Solid negotiation, presentation, and problem-solving skills, with a focus on creating win-win solutions for customers and the organization.
• Relevant experience in B2B sales or business development within logistics, supply chain, or transportation industries.
• Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent professional experience.
• Comfort working on-site in a collaborative office environment and partnering closely with operations and leadership teams.