Membership Consultant

Job Title

Membership Consultant

Chiefs Fit

Membership Manager

Sales

Membership Consultants play a key role in the company’s overall success by:

• Achieving and exceeding membership sales and revenue goals and selling ancillary services.
• Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long‑ and short‑term health and fitness goals.
• Providing members and guests with legendary service and enhancing their sense of belonging and community within the club.

• Achieve financial performance results through the generation of new memberships and ancillary service memberships.
• Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone / web) into appointments and following up with and closing prospects.
• Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value‑based presentation of the Chiefs Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership / service options and prices, and closing sales.
• Help integrate new members into personal training by attaching point‑of‑sale sessions and / or scheduling their complimentary onboarding session.
• Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets.
• Responsible for meeting with MM on a weekly basis to review prior and current week’s activity.
• Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events.
• Utilize the lead tracking system to manage all prospect and member data.
• Before ending each shift, ensure that the CRM calendar for the next shift is up‑to‑date and set up for success.
• Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc.) before leaving the club the day the member joins.
• Attend and participate in membership meetings, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions.
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
• Create a customer‑service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences.
• Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
• Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email.
• Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24‑hour period.
• Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information.
• Contribute to the effective and efficient running of the day‑to‑day operations of the clubs and company.
• Work as part of the overall team by respecting, supporting, and encouraging your co‑workers, assisting co‑workers and other departments when necessary, and approaching challenges in a creative, positive, and team‑centered manner.
• Maintain an active and working knowledge of the company as well as all services and promotions.
• Be proficient in all club software systems.
• Follow all club policies and procedures.
• Attend all…