Associate Account Manager, Construction

A winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team headquartered in Overland Park, Kansas. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, and Ft.

Collins our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.

The Associate Account Manager role presents an opportunity to join one of the fastest growing firms in the industry and is a key player on the Construction team. The Associate Account Manager is the support system behind the operations of the Client Success team. They help ensure that our client experience is the best possible experience with Virtus. This position requires someone that is organized and can work in a team environment with deadlines.

• Lives the Virtus Core Values – brings their A game and a great attitude each day.
• Loves the details – they thrive in working with the fine print.
• Recognizes this role is people facing; must have strong interpersonal skills and a customer service mindset.
• Has an ambitious, entrepreneurial spirit – we are a well-funded, growth stage start-up and everyone must roll up their sleeves to take us to the next level!

• Assists with answering client calls or returning voicemails and emails in a timely and professional manner.
• Able to prioritize client inquiries and endorsement requests while accurately processing requests to avoid additional work.
• Assist on all accounts, managing key processes that serve clients and undertaking the client-facing and internal activities related to these processes.
• Assists Account Manager(s) and Account Executive(s) to market new and renewal placements, as needed.
• Able to learn new carrier systems and utilize resources to find answers to questions as they arise.
• Assists in nurturing strong client relationships and driving additional sales through cross-quoting other lines of business.
• Maintains effective and productive relationships with clients.
• Actively supports and monitors the new business and renewal processes.
• Ensures that account data supports the integrity of company accounting and tracking systems.
• Acts with responsiveness, urgency, and professionalism in all client matters.
• Accepts accountability for the quality of their work and capable of working well with the Commercial Division.
• Available to work from 8am – 5pm CST Monday thru Friday.
• Other duties as assigned by the team and leadership.

• Bachelor’s degree in Business Administration or related field and/or years of experience equivalent.
• 1 to 2 years of previous related commercial insurance experience preferred.
• Insurance Designations or desire to complete designations a plus.
• Must have familiarity and good working knowledge of various Microsoft software applications (Excel), Agency Management Systems, and the ability to learn new software systems.
• Prior experience with various standard carrier quoting systems strongly preferred.
• Position requires direct communication with clients; therefore, strong written and oral communication skills, with a commitment to impeccable customer service are required.
• Ability to utilize all resources available to find answers for client inquiries and fully resolve any insurance related issues is required.
• Applies a solid knowledge of major insurance coverages, (including general/product liability, commercial automobile, workers’…