Director of Client Success

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Full Time Sales Overland Park, KS, US

• Competitive Compensation & Benefits Package
• 401(k) with Profit Sharing
• Flexible Time Off
• Office Dog!!

By combining our unparalleled domain expertise with leading-edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we're helping students graduate faster.

• We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
• We’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know.
• We’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry.
• We’re pioneering. We’re pioneering and aren’t afraid of failing—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
• We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously.
• We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.

The Director of Client Success plays a pivotal role in ensuring clients achieve measurable results and sustained value through our solutions. This leader will elevate the client experience by building trusted partnerships, driving product adoption, and ensuring every client realizes a clear return on investment.

The ideal candidate has a proven track record in client relationship development, retention, organic growth, and strategic account leadership. They bring experience managing teams with sales or expansion quotas and can operationalize a value-based sales plan to drive measurable outcomes.

This role requires a strategic and operational mindset—someone capable of leading a forward-deployed Client Success organization focused on proactive engagement, data-driven insights, and long-term retention. The Director will collaborate closely with Product, Engineering, Sales, and Onboarding to ensure a seamless client journey from implementation through renewal and expansion.

The successful candidate is a self-starter, exceptional communicator, and strategic thinker who thrives in a fast-paced, collaborative environment.

• Ensure clients achieve measurable outcomes and sustained value aligned to their institutional goals.
• Lead a forward-deployed Client Success team focused on proactive engagement, product adoption, and tangible ROI.
• Quantify and communicate the business impact clients gain from our solutions through data-driven insights, benchmarks, and success metrics.

• Develop and execute strategies to maximize Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Drive Expansion ARR through strong adoption, strategic relationships, and identification of upsell opportunities.
• Oversee client migrations to our new, modern platform, ensuring a seamless, value-driven transition experience.
• Collaborate with Sales leadership to execute go-to-market plans that grow revenue through expansion sales at existing clients.
• Ensur…