Account Manager

Account Manager Job Type Location Base  SalaryOTEFull-Time, Hybrid Overland Park, KS $55,000 - $70, - $80,000+Position Summary The Account Manager builds and manages long-term relationships with Radiant network stations and clients, with a focus on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement while articulating customer value across multiple offices and geographies.

This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.

Key Responsibilities Strategy & Growth Build relationships across multiple levels and departments to penetrate Radiant network stations and accounts

Conduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business throughout strategic solutions

Collaborate with and influence station and account team members across geographies and divisions to execute account strategy

Apply strategic negotiation and sales tactics for complex, management-level pricing and solution discussions

Share customer-specific data, requirements, and expectations with internal teams to build viable solutions

Monitor financial, volume, and service performance reports, adjusting pricing and processes to drive efficiency

Interpret internal/external data and market intelligence to deliver business insights that improve outcomes

Stay current on changes within stations, customers, and the industry to identify new opportunities

Customer Service Serve as the primary point of contact for stations and customers within an assigned portfolio

Manage conflict and navigate difficult conversations with tact and diplomacy

Advocate internally for customer-specific needs, ensuring proper alignment and resource prioritization

Partner with the capacity/product/supply team on strategic solutions for complex issues

Engage internal leadership to ensure alignment and participation in account strategy

Partner with operations and supply teams to ensure execution through SOPs, best practices, and agreed-upon KPIsProvide customers with holistic transition plans, including timelines and automation opportunities

Build trusting relationships through consistent execution and timely issue resolution

Pricing

Manage pricing strategy based on a clear understanding of each customer's buying habits

Use internal tools and resources to determine station and customer pricing strategy

Perform other duties and assignments as required

Qualifications & Skills Education and Industry Knowledge High school diploma required;
Bachelor’s or Associate degree in Business, Logistics, or International Trade preferred

Minimum 1 year of account management experience

Full Truckload (FTL) and Less-Than-Truckload (LTL) experience

Domestic transportation experienceFTL quoting experience a plus Strong knowledge of North American geography

Transportation/logistics industry experience an asset

Technical Skills Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with intermediate Excel skills (formulas, graphs)
Working knowledge of CRM systems

Working knowledge of Transportation Management Software (e.g., Revenova, SAP, Salesforce) is an asset

Core Competencies Strong customer service orientation and interpersonal communication skills

Strong problem-solving, decision-making, and negotiation skills

Highly organized, able to multi-task in a fast-paced environment

Analytical, detail-oriented, and collaborative

Ability to read/interpret documents, spreadsheets, and correspondence; write routine reports

Work Schedule & Environment Full-time, minimum 8 hours/day with flexibility as needed

Minimum 3 days/week in Radiant…