Club Manager- Kansas

Position: Club Manager- Kansas City

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

1.

Purpose:

The Club Manager leads the club in accordance with the Genesis Purpose, treating staff as family and working diligently to help people take charge of their health! 2. Mission:
The Club Manager ensures the Genesis Mission is executed to the fullest extent within the club, fulfilling the commitment we make to members regarding the quality of their club experience and our ownership of their health and fitness results.
3. Values:
The Club Manager behaves in accordance with the Genesis Values, setting the bar for the standards and principles of behavior that are essential to fulfilling the company’s Purpose and executing its Mission.
4. Tools:
The Club Manager uses the Genesis Awareness, Communication, and Conflict Resolution Tools to facilitate effective operations throughout the club.
5. Brand Absolutes:
The Club Manager models and reinforces all five Genesis Brand Absolutes for the team, supporting and building a positive reputation of the Genesis Brand in the community. Responsibilities and Expected Results

In Support of Club Performance & Member Experience

• Club Sales:
  The Club Manager is responsible for the club hitting Sales Unit Goals every period; the CM is 100% competent with the Genesis Sales Process and manages all Department KPIs:
• Prospecting and Lead Generation
• Ensure daily and consistent prospecting, outreach and networking activities are being accomplished to meet the club sales goals.
• Achieve Call and Appointment KPIs daily.
• Distribute and utilize all marketing materials and work with the Marketing Department to maximize guest traffic.
• Participate in 100% of Call Parties and Club/Community Events.
• Managing Guest Traffic
• Ensure the proper handling of all web leads, telephone inquiries, and club’s guest traffic.
• Ensure the proper utilization and accuracy of the Genesis Digital Guest Waiver and CRM System (Club Sales)
• Ensure all guests are being handled correctly, are all properly logged and 50% of them are being enrolled on their first visit.
• Value Tours, Price Preso, TOs and Closing
• Demonstrate 100% competence with all sales tools; ensure the Sales Team is thoroughly trained and highly effective in each area.
• Ensure sales process is conducted with integrity, transparency, and in compliance with all membership requirements.
• New Member Onboarding & Follow Up
• Ensure proper member onboarding 70% PFA’s, 50% RBT completion, 40% Group attendance.
• Ensure all new member follow up activities are taking place per company guidelines.
• Club Draft:
  The Club Manager owns every aspect of the Club Draft and maintains 100% focus on its growth and performance.
• Ensure Club Save Percentage is at least 10%
• Perform Saves in real time; follows up with every canceled member within 48 hours for Saves
• Support Member Services and OM with Problem Call List
• Consistently communicate with Regional Director regarding Draft performance, action plans, draft.

Member Experience

• The Club Manager embraces the role of Mayor of the Club, and works daily to build authentic, energized, life-long relationships with members and team.
• The Club Manager is responsible for effective facilitation of Member comment card/club feedback systems, and General Web Inquiries within 24 hours.
• The Club Manager facilitates supportive resolution of member concerns & issues within 24 hours, seeking to find a "win" for both…