Plumbing Manager

Position Title:
Plumbing Manager (Field Operations Manager)

Reports To: General Manager or Operations Manager

Status: Full-time, Regular position

Category: Plumbing

Location: 9040 Cody St, Overland Park, KS 66214

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The Plumbing Manager leads staff members that install, repair and maintain plumbing in both residential and commercial buildings. The Plumbing Manager routinely works directly with plumbers, service and install technicians, dispatch personnel, sales reps, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Serving as a senior company representative, the Plumbing Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

• The Plumbing Manager directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities:
• Schedules, directs and provides technical support for plumbers to meet service demands and customers’ expectations.
• Recruits, interviews, hires and trains plumbers and apprentice plumbers as required to meet workload demands, and company or customer expectations and requirements.
• Supervises and directs the plumbers to effectively perform the functions of plumbing repair, replacement, installation and other duties as required to ensure customer satisfaction.
• Reviews plumbers’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as required to improve quality and productivity.
• Responsible for plumbers and apprentice plumbers’ performance appraisals, reviews and for setting improvement goals per company requirements.
• Establishes and maintains a regular training program to ensure that plumbers and apprentice plumbers are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Conducts group and one-on-one meetings with plumbers as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the Plumbing Department.
• Develops and monitors budgets, goals and objectives to insure departmental profitability.
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.
• Ensures that all company/department policies are being followed by all plumbing staff.
• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.
• Monitors service vehicles to ensure they are in an acceptable condition to allow plumbers to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained.
• Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble‑shooting, and repair of supported equipment.
• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work.
• Manages larger installation, start‑up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs pre‑startup inspections and completes turnover of equipment to owner.
• Work with other departmental…