Manager, Product & Engineering

Job Description

This role leads the design, development, delivery, and continuous evolution of customer-facing digital products, web applications, and supporting technology platforms in an Agile environment. The position manages teams of product managers, software developers, architects, and technical staff responsible for delivering scalable, secure, and high-performing digital experiences. The role provides leadership across modern web technologies, API integrations, cloud-native architectures, and digital experience platforms (DXPs), while ensuring alignment with business objectives and customer needs.

The Manager, Product & Engineering is responsible for building and developing high-performing teams, driving engineering excellence, and enabling the successful delivery of critical business initiatives within the Postpaid Apps (Service Management) space of the Web Platform. This includes oversight of front‑end and full‑stack development, CMS-enabled digital experiences, application modernization efforts, and emerging AI-powered capabilities that enhance customer engagement and operational efficiency.

Success in this role is measured through delivery of business outcomes, platform reliability, engineering team performance, adoption of modern development practices, and effective collaboration with internal stakeholders, vendors, and cross‑functional partners. The work directly impacts organizational capabilities by advancing scalable digital solutions, improving customer experiences, and supporting the long‑term evolution of the web platform ecosystem.

• Manage product and engineering teams to deliver business outcomes through direction, coaching, feedback, technical leadership, and performance management.
• Lead delivery of customer-facing web applications, APIs, and digital experience capabilities supporting critical Postpaid Apps (Service Management) initiatives.
• Oversee technical vendor relationships for digital experience platforms, web technologies, and supporting tools, driving feature and functionality requests for future product releases.
• Evaluate and guide technical solutions involving modern CMS platforms, cloud‑native architectures, API integrations, and front‑end application frameworks to ensure scalability, security, maintainability, and business value.
• Implement continuous improvements in development practices across technical disciplines including Agile delivery, Dev Ops, application security, quality engineering, web performance optimization, and operational excellence.
• Partner with product, architecture, and engineering teams to translate business requirements and high‑level solution designs into actionable delivery plans, technical work streams, and execution priorities.
• Maintain awareness of emerging technologies and industry trends related to web development, API integration, digital experience platforms, cloud‑native solutions, and AI‑enabled customer experiences.
• Recruit and hire qualified team members to strengthen product and project teams, including contract staff as needed.
• Prioritize work and allocate resources effectively to ensure projects are delivered on time, within scope, and aligned with business objectives.
• Conduct regular performance evaluations, provide constructive feedback, establish development goals, and hold team members accountable for results.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor's Degree plus 5 years of related work experience OR Advanced Degree with 3 years of related experience. (Required)
• Acceptable areas of study include Computer Science, Engineering, Information Technology, or related field. (Required)
• 4-7 years Product Management experience in an agile software product development environment. (Required)

• Agile Methodologies Knowledge in software with Agile Scrum methodologies and other commonly used tools. (Required)
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Knowledge of the overall execution…