Billing and Collections Specialist

• Prepare, review, and process invoices accurately and timely across assigned accounts and business lines
• Validate billing information for completeness, accuracy, and compliance
• Monitor billing workflows and resolve discrepancies or exceptions
• Maintain accurate billing documentation and supporting records
• Manage collections activities and follow-up efforts to support timely payment resolution
• Communicate with clients about outstanding balances, payment discrepancies, and account questions
• Research and resolve account issues affecting collections performance or invoice accuracy
• Support payment application and reconciliation activities
• Identify and resolve unapplied payments, short payments, and account discrepancies
• Partner with Operations, Payroll, Accounting, and clients to resolve billing and collections issues
• Identify and support improvements to billing workflows and collections efficiency
• Use billing, collections, and reporting systems to maintain account information and reporting outputs
• Support operational reporting, collections tracking, system updates, testing, and process changes
• Support billing and collections activities tied to workforce solutions and operational service models
• Assist with client account management, invoice reconciliation, and collections support specific to Trio operations

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field
• 2+ years of billing, collections, accounts receivable, or related financial operations experience
• Experience managing customer accounts, invoice processing, or collections workflows
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Excel and Microsoft Office applications
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work independently while collaborating effectively across teams
• Strong attention to detail and customer service orientation
• Experience in healthcare staffing, workforce solutions, or service-based industries preferred
• Experience with billing, accounting, or ERP systems preferred
• Familiarity with collections reporting and account reconciliation processes preferred
• Exposure to process improvement or operational workflow initiatives preferred
• Experience supporting high-volume transactional environments preferred

Demonstrates expertise in billing and collections processes, including invoice processing, account reconciliation, and managing customer accounts. Proficient in utilizing Microsoft Excel and Office applications to support operational reporting and improve billing workflows.

• Billing Management
• Collections Activities
• Invoice Processing
• Microsoft Excel Proficiency
• Accounts Receivable Experience

• Billing Management
• Collections Management
• Invoice Processing
• Account Reconciliation
• Financial Operations
• Problem-Solving
• Attention to Detail
• Customer Account Management
• Operational Reporting
• Process Improvement

• Organizational Skills
• Written Communication
• Verbal Communication
• Collaboration
• Customer Service Orientation

• Healthcare Staffing
• Workforce Solutions
• Service-Based Industries
• Financial Operations

• Billing Systems
• Collections Systems
• ERP Systems
• Microsoft Office Applications