TRC Process Manager

## TRC Process Manager Apply locations:
Oklahoma County time type:
Full time posted on:
Posted Todayjob requisition :
JR62159
** Job Posting Title
** TRC Process Manager
** Agency
* * 695 OKLAHOMA TAX COMMISSION
** Supervisory Organization
** Division Directors
** Job Posting End Date
** Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
** Estimated Appointment End Date (Continuous if Blank)
**** Full/Part-Time
** Full time
** Job Type
** Regular
* * Compensation
* *** Job Description
**** TRC Process Manager
**** Salary - $89.640
**** WHY YOU’LL LOVE IT HERE!
** TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our
** About Us
** page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
* Generous state-paid benefit allowance to help cover insurance premiums.
* A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
* Flexible spending accounts for health care expenses and/or dependent care.
* A Retirement Savings Plan with a generous match.
* 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
* 11 paid holidays a year.
* Paid Maternity leave for eligible employees.
* Employee discounts with a variety of companies and venders.
* A Longevity Bonus for years of service.
** JOB SUMMARY
** The Process Manager at the Oklahoma Tax Commission plays a critical role in enhancing operational efficiency and taxpayer satisfaction through continuous process improvement initiatives. This individual contributor role collaborates closely with the Taxpayer Resource Center Director and Service Managers, as well as partners cross-functionally with other agency and division teams. Their primary focus is to identify, design, and implement strategies that streamline workflows, improve service delivery, and foster a customer-first mindset.

The role emphasizes analytical problem-solving, strategic planning, and the ability to influence organizational change without direct supervisory responsibilities.
** DUTIES AND RESPONSIBILITIES
*** Analyze existing workflows, procedures, and systems to identify inefficiencies and opportunities for improvement. Develop and implement process improvement strategies that enhance taxpayer experiences and operational outcomes. Utilize process improvement methodologies to design and execute projects.
* Coordinate and assign process-related tasks and deliverables to key stakeholders, including Subject Matter Experts (SMEs), supervisors, and project team members, ensuring accountability and timely completion.
* Review and evaluate process documentation, workflows, scenarios, and related deliverables to ensure accuracy, consistency, and alignment with business objectives; provide constructive feedback and recommendations for improvement.
* Develop, facilitate, and deliver training programs and supporting materials to prepare employees for the implementation and adoption of new or revised processes.
* Collaborate with cross-functional teams to support process design, validation, rollout, and continuous improvement initiatives.
* Work closely with the Director and executive team to align improvement initiatives with organizational goals and service standards. Partner with cross-functional teams across various divisions and agencies to address complex issues and drive unified solutions. Facilitate workshops, meetings, and brainstorming sessions to gather input and build consensus on improvement initiatives.
* Collect and analyze data to assess process performance, identify trends, and measure the impact of improvement efforts. Develop dashboards, reports, and visualizations to…