Travel Expense Program Manager

Position Summary

We are seeking a Manager, Travel Expense Program to lead the day‑to‑day governance, operations, and system management of the enterprise travel expense program. This role is responsible for ensuring the end‑to‑end integrity of the travel expense process, partnering with internal stakeholders and third‑party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency. The Manager will play a key role in advancing the Travel Expense program from a primarily transactional model to a more structured, controlled, and scalable operation.

This position will partner closely with analytics, business, procurement, and leadership teams to support broader governance and modernization objectives.

• Travel Expense Process & System Ownership
  • Own the end‑to‑end Concur expense process, including submission, audit, approval, and reimbursement workflows
  • Maintain and enhance audit rules, configurations, and system controls to ensure policy compliance
  • Identify and address process bottlenecks, system issues, and recurring user challenges
  • Ensure timely processing and prevent stalled or delayed expense reports
• Operational Management & Vendor Coordination
  • Serve as the primary point of contact for external supporting partner
  • Oversee daily operations, including ticket management and resolution, escalations and issue prioritization, and SLA performance
  • Ensure consistent, high‑quality support for internal stakeholders
  • Develop, maintain, and communicate standard operating procedures (SOPs) and process documentation
• Expense Governance & Compliance Execution
  • Enforce company Travel Expense policy through consistent, structured processes
  • Review and resolve policy exceptions, non‑compliant spend, and escalation cases
  • Partner with leadership to address repeat exceptions or higher‑risk behaviors
  • Support the implementation of controls to reduce misuse and improve policy adherence
• Stakeholder Support & Experience
  • Provide clear, professional, and solution‑oriented guidance to employees and business partners
  • Improve the overall user experience by reducing friction in submission and resolution processes
  • Act as a trusted partner to Finance, Procurement, Compliance, and business teams
• Continuous Improvement & Program Development
  • Explore and implement automation opportunities, including AI‑driven solutions, to enhance expense validation, anomaly detection, and overall process efficiency
  • Identify opportunities to improve efficiency, strengthen controls, and enhance system utilization
  • Partner with analytics teams to translate insights into actionable process and system improvements
  • Support initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools or solutions

• 5+ years of experience in Travel Expense, AP, or Finance operations
• Experience in process management or system administration
• Proven understanding of travel expense policies, compliance frameworks, and internal controls
• Proven experience managing third‑party vendors or offshore support teams
• Proven ability to diagnose process or system issues and drive resolution
• Strong communication skills with the ability to engage stakeholders at all levels

• Experience with Concur and configuring SAP Concur and managing audit rules
• Exposure to process improvement or transformation initiatives
• Familiarity with data analysis or partnering with analytics teams
• Experience supporting large, complex enterprise environments

Anticipated Weekly

Hours:

40

Time Type:
Full time

Pay Range: $66,330.00 - $

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.