Member Services Representative SubWeekend

Benefits

• Company parties
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed.

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Be on call to assist with shift coverage, as needed.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.

• Mask up! All team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.

• Make payday any day by taking advantage of our financial wellness benefit, My Flex Pay .
• Every Team Player receives a FREE Planet Fitness Black Card Membership.
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.