Associate Director, Patient Access – Neurology (Rare Disease

Job Purpose

The Associate Director, Patient Access - Neurology (Rare Disease) is responsible for managing the strategic and operational plans for all patient services tactics to support the Xeris product portfolio. This key role is responsible for all Xeris patient support inclusive of reimbursement, financial, patient assistance, patient advocacy management and adherence support. This position will manage daily operations of a team of field-based Patient Access Managers across geographically aligned regions.

• Implement newly designed and built patient services programs for Xeris products.
• Collaborate cross functionally to ensure successful implementation and long-term success of Patient Services’ strategy by understanding patient journey and best in class services required for excellence across reimbursement, financial support, patient advocacy and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Interface with a wide range of teams, including Marketing, Sales, Market Access, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
• Drive project management and execution for cross-functional Patient Services Projects.
• Acts as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between Patient Services, Brands, Training, IT, Commercial Operations, and other business partners and departments related to Patient Services operational activities.
• Develop Patient Services CRM expertise, coordinates with IT and trains internal and external end users.
• Serve as the Patient Services Lead in working with IT on the development of patient services systems, system upgrades, and reporting platform.
• Collaborates with Operations to monitor operational metrics and routinely monitor to identify changes in patterns.
• Coordinates with all applicable stakeholders, implement improvements and share best practices within patient services and across business units.
• Oversight and management of team performance to meet defined objectives.
• Provide strong people management to attract, coach and retain team of impactful Patient Access Managers.
• Create an environment of continuous learning where team members feel challenged and engaged.
• Foster team effectiveness within matrix team by sharing knowledge, experience, and information.
• Establish and/or further develop and continuously strengthen advocacy relationships with national and community organization through compliant and thoughtful engagement and alignment on company priorities.
• Identify opportunities for patients and patient advocates to participate in development of educational materials, review clinical study protocols and other documents and programs (e.g., informed consent, patient, and product services, etc.).
• Establish best practices for communicating with patients who reach out to Xeris proactively via phone, email, etc. in collaboration with personnel responsible for medical information.
• Communicate key learnings from the patient community to inform cross-functional (i.e.: medical, clinical, and commercial) team strategies.

• Bachelor’s degree in business administration, management, marketing, or equivalent experience.
• 8+ years’ experience in the pharmaceutical/healthcare environment, in roles involving patient advocacy, reimbursement, and marketing/sales including previous patient access management experience.
• Ability to exhibit agility in an evolving environment.
• Decision support experience.
• Ability to comply with HIPPA guidelines.
• Strong track record of driving results in a complex internal and external environment.

• Project Management
• Relationship Management
• Change Agility
• Authentic Leadership
• Talent Developer
• Attention to Details
• Written and Verbal Communication

Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. Travel up to 25%

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the…