Field Service Technician – IT Managed Services

Owasso, OK | Full-Time or Part-Time | $22–$30/hr

Adair Technology LLC is a growing IT managed services provider supporting small businesses — mostly manufacturers, law offices, and accounting firms — in a Microsoft-based environment. We're hiring a Field Service Technician to handle escalated support tickets and travel onsite (within 30 miles) to resolve issues our support desk can't fix remotely, new installations/projects, and client onboardings.

You'll need:

• 2+ years of desktop support experience (Windows 10/11)
• Working familiarity with Windows Server
• Experience with Microsoft Entra  (Azure AD) — user management, licensing
• Understanding of Conditional Access and MFA/security policy setup
• Reliable transportation and a valid driver's license

Nice to have: some Apple macOS/iOS experience.

Occasional after-hours/on-call required and compensated. Open to both full-time and part-time candidates, with real growth potential as our team expands.

• Respond to and resolve tickets escalated from the support desk, as well as issues reported directly by clients
• Travel to client sites (manufacturers, law offices, and other small businesses) to diagnose and resolve hardware, network, and system issues
• Provide desktop support across Windows 10/11 environments — troubleshooting, imaging, peripheral and printer issues, application support
• Support Windows Server environments at a working level (patching, basic administration, troubleshooting) under guidance from senior engineers
• Manage user identities and access in Microsoft Entra  (Azure AD) — onboarding/offboarding, group assignments, license management
• Assist with configuring and maintaining security policies, including Conditional Access, MFA enforcement, and related identity protections
• Document all work clearly in our ticketing system
• Communicate professionally with clients who are often not technical, setting expectations and explaining issues in plain language
• Escalate appropriately to senior engineers when an issue exceeds your scope

This position requires the operation of a motor vehicle and work on-site at client locations, and is classified as safety-sensitive. All offers of employment are contingent upon successful completion of a background check and drug screening.