Curbside Pickup Coordinator

Additional Considerations

• Must be 18+.

Job Title:

Curbside Pickup Coordinator

Department:
Aisles Online

FLSA:
Non-Exempt

Responsible for facilitating aisles online pickup orders in a friendly, timely, and efficient manner. This position ensures we provide the best customer experience at pickup for our Aisles Online customers.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home;
Online Shopping Department Manager. Position that report to you:
Aisles Online Pick Up Clerks.

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, and making note of and passing along customer suggestions or requests.
• Perform other tasks to enhance the shopping experience.
• Answer the telephone and emails promptly and provide friendly, helpful service to customers who call.
• Facilitate Aisles Online pickup orders in a friendly, timely, and efficient manner.
• Ensure the best customer experience at pickup for our Aisles Online customers.
• Lead staff at the pickup location to provide efficient, helpful and friendly pickup experiences.
• Upon gathering orders, place them in storage at proper temperature and retrieve them promptly before customer arrival.
• Maintain proper temperature of products throughout the process.
• Cart items to a holding area for pick‑up.
• Lift, carry, and load groceries into the customer vehicle.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Select, scan, and bag items from all temperature zones.
• Tender customer orders through POS and charge the customer’s credit card.
• Perform other job‑related duties and special projects as required.

• Commitment to the Hy‑Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Must possess the ability to substitute products for customers, upon request and unavailability.
• Well organized, able to multi‑task, and work in a fast‑paced environment.
• Ability to work independently and complete daily workload with limited supervision.

• High school diploma or equivalent preferred.

• Visual requirements: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Must be able to stoop, kneel, reach, handle, grasp, feel, talk, hear and perform repetitive motions.

The duties of this position are mostly performed in a retail store setting. The position may be exposed to dust, noise, temperature extremes, moving equipment, and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast‑paced work environment.

• Pallet jack
• Box cutter
• Cash registers
• Trash compactor
• Fork lift
• Calculator
• Telephone
• Intercom
• Cardboard compactor
• Copier
• Fax (within wage and hour guidelines)

Has daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre‑employment drug screen.