AP Support Specialist

Apogee Services Inc.

Position Summary

The AP Support Specialist is responsible for centralized AP Support Help Desk inquiry resolution in accordance with Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs), supporting cross‑functional departments and business segments. The position is critical to Apogee’s Requisition to Pay process and involves month‑end reporting and analysis responsibilities. A background in finance or accounting, strong attention to detail, and excellent communication skills are critical to success.

• Provide accurate, timely and professional service to internal and external customers.
• Build strong relationships and maintain open lines of communication with business partners and suppliers.
• Review supplier statements (including intercompany) and conduct account reconciliations.
• Secure supplier invoice copies for processing as needed.
• Conduct month‑end close reporting and make adjustments as necessary.
• Monitor outstanding checks and assist with escheatment process.
• Gather data for AP metrics reporting.
• Identify and implement process improvements to increase operational effectiveness.
• Coordinate with stakeholders to improve efficiencies and ensure targeted results.
• Develop skills, build payables knowledge, and expand business acumen.
• Mentor, coach and support less experienced team members.
• Escalate issues requiring second‑level support to the Accounts Payable Supervisor or Manager.
• Participate in and support department projects and company initiatives.
• Perform other duties as assigned.

Required: Minimum associate’s degree in Accounting or Finance, or a high school diploma/GED with 3‑5 years of experience applying accounting principles. Excellent interpersonal, written and verbal communication skills. Ability to perform in a dynamic, deadline‑driven environment. Positive, professional attitude, strong customer service skills, and ability to handle conflict and sensitive topics. Must maintain confidentiality of sensitive information.

Preferred: Microsoft Excel experience (pivot tables, VLOOKUP). Previous customer support/service experience.

$24.00 - $27.00 per hour.

Located at Viracon offices in Owatonna, Minnesota. Hybrid role with a minimum of three days in office, Monday-Friday, 8:00 AM - 4:00 PM CST.

• Medical, Dental, Vision, Life, Disability coverage for employees and dependents.
• Incentive Plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Paid Time Off (Vacation and Sick Time).
• Paid Holidays.
• Tuition Reimbursement Program.
• Employee Assistance Program (EAP).
• Wellness Program.
• Training and Career Progression.

Apogee and our brands are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other characteristic protected by state or federal law.