Virtual Member Services Representative

Virtual Member Services Representative – Owatonna Bridge Street Branch

Business Hours: Monday thru Friday 8:30 am - 5:00 pm; rotating Saturdays 9:00 am - 1:00 pm (approximately 1-2 times per month)

Join Home Town Credit Union in Owatonna, MN, and step into a role where every interaction makes a meaningful impact. As a Virtual MSR, you'll be the friendly, trusted voice members rely on across phone, chat, email, and more; guiding them through financial decisions with confidence and genuine care. This exciting role is perfect for bank tellers, call center representatives, retail workers, and restaurant servers to use their customer service skills while expanding their financial skillset.

You'll work collaboratively onsite and enjoy a competitive salary ranging from $19.00 to $21.00 per hour depending on experience, plus incentives that reward your hard work and dedication.

Experience the thrill of helping members achieve their financial dreams while embracing a culture focused on excellence and integrity. Apply now and shape your career in a fulfilling role where your problem-solving skills and empathy can shine! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, and Employee Discounts. Seize this opportunity to grow with a team that values your contributions!

A little about us

Celebrating over 50 years of providing financial wellness to our surrounding communities! At Home Town Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community.

Your role as a Virtual Member Services Representative

As a full-time Member Relationship Builder at Home Town Credit Union, you will play a crucial role in enhancing our members' financial well-being. A Virtual MSR is the primary digital point of contact for credit union members, providing warm, professional support through phone, chat, email, and other channels while identifying financial needs, offering personalized product guidance, resolving issues, maintaining regulatory and security knowledge, and contributing to team collaboration, community outreach, and continuous improvement to help members achieve financial success.

Your expertise will not only empower our members to achieve their financial goals but also strengthen their trust in Home Town Credit Union as a reliable partner in their financial journey.

Joining our team means making a real difference in the lives of the community we serve!

Are you a good fit for this Virtual Member Services Representative job?

To excel as a full-time Virtual MSR at Home Town Credit Union, several key skills and competencies are essential. A high school diploma or equivalent is required, and while banking or credit union experience is preferred, what matters most is your ability to navigate member conversations with confidence and care. Strong listening skills, paired with excellent verbal and written communication, help you build meaningful relationships and deliver personalized financial solutions.

Because this role operates in a fast-paced, dynamic environment, you should feel energized by handling a variety of incoming calls and comfortable shifting focus quickly as each member's needs evolve. A commitment to exceeding member expectations is at the heart of this position, and your ability to remain calm, courteous, and professional in all interactions ensures every member feels valued and supported.

Success in this role also means being comfortable with goals, metrics, and coaching. You'll thrive if you bring a competitive spirit, embrace feedback, and enjoy working toward shared performance outcomes. Staying organized, managing multiple priorities, and making sound decisions under time pressure are essential to maintaining accuracy and delivering exceptional service.

A professional demeanor and commitment to regular attendance underscore your reliability in this member-centric role. Familiarity with Microsoft Office will support your documentation and communication tasks, helping you contribute to a seamless and positive member…