Case Manager Adult

Job Summary

Case management is incorporated with the community support program and is designed to assist people with a serious and persistent mental illness to become independent and functioning members of the community. Case managers facilitate and broker services to assist clients in the promotion of independent living and teach and train clients to become more independent.

None.

Under the supervision of the Adult Services Program Manager, the case manager engages adult clients with Serious and Persistent Mental Illness (SPMI). The case manager gathers information, assesses clients’ needs based on their individual functioning in the community, completes necessary referrals, collaborates with other professionals, and supports clients through various transitions from other entities such as jails, hospitals, or residential settings to assist in stabilizing their mental health.

The case manager maintains monthly contact with clients and maintains concurrent documentation to comply with state and CCBHC requirements.

Required Knowledge, Skills, and Abilities:

• Excellent interpersonal communication skills; deals effectively with a variety of people and personalities; communicates clearly and effectively both orally and in writing.
• Able to work independently, showing initiative and willingness to take charge of a situation.
• Skilled in identifying and assessing a wide range of clients' needs.
• Applies effective time management skills to meet all deadlines.
• Demonstrates thoroughness and organizational skills in the workplace.
• Displays flexibility to meet the Center’s and clients’ needs in an environment with interruptions.
• Shows proper etiquette when dealing with clients and others.
• Can differentiate between assisting with independent living and enabling clients to remain dependent.
• Familiarity with standard computer functions and applications.
• Willingness to transport clients in their vehicle when necessary.
• Recognizes and understands mental health symptoms and diagnoses.
• Experience with office equipment such as copying machine, fax machine, postage machine, paper shredder, programmable telephone system, e‑mail, etc.
• Understands the confidential nature of organizational information and maintains confidence.

• Preferred:
  Bachelor’s degree in one of the behavioral sciences or related fields from an accredited college or university and at least 2,000 hours of supervised experience delivering mental health services to persons with a mental illness, or completion of 40 hours of special training for delivering these services along with clinical supervision from a mental health professional at least once a week until the 2,000‑hour requirement is met.
• Graduate student in one of the behavioral sciences or related fields, formally assigned by an accredited college or university to an agency for clinical training.
• Master’s or other graduate degree in one of the behavioral sciences or related fields from an accredited college or university and less than 4,000 hours post‑master’s experience in the treatment of mental illness.

• Hear and speak in order to use telephones and communicate with people inside and outside the office.
• Physical ability to move around the office area and in the community throughout each workday.
• Visual ability to review detailed reports and information, and to use the computer for keyboarding.
• Bend at the waist or crouch for filing charts in filing cabinets.
• Physical ability to exert up to 20 pounds or up to 10 pounds of force frequently.

The employee must be able to tolerate transporting clients in their own vehicles, entering clients’ homes, and interacting with clients at different functions. Seasonal weather conditions and frequent changes between inside/outside work environments are required. Many duties are performed in an office setting.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other (Industries: Mental Health Care)