Retail Associate Manager OWATONNA | W Bridge St

Job Details

Location:

OWATONNA, MN 55060 – W Bridge St [861D] – OWATONNASalary Range: $13.41 – $15.41 Base + Commission per month

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. Our RAMs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the first focus. This role is a learning position focused on building required skills and assisting the Retail Store Manager with operational duties.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store
• Conduct side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise
• Assist the Retail Store Manager with daily operations and coaching

• Demonstrate how our expanding coverage stacks up in a customer’s neighborhood, providing a lightning‑fast LTE network
• Explain how plans and services allow customers to live unlimited, stay connected, and go further
• Showcase how we’re redefining wireless, from device and account inspection to troubleshooting

• Collectively own the customer experience and resolve issues for a seamless, run‑around‑free environment
• Identify and hand off small‑business leads
• Develop strong peer relationships and hold each other accountable for the company’s success
• Provide a first‑class customer experience while having a good time

• Leadership!
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to lead a team, share best practices, and resolve customer issues
• Effective operational, financial, and performance management skills
• Amazing communication skills with both team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching milestones
• Discounted T‑Mobile cell phone plan
• Career advancement opportunities
• Cultures of care & excellence
• Health benefits for full‑time employees

• Minimum 18 years of age
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift up to 25 lbs
• Reliable transportation
• Full‑time (40 hours) commitment

Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome employees with diverse perspectives, backgrounds, and experiences, and we empower everyone to be themselves.