Field Battery Specialist – Territory

• Lead analysis of mobile battery performance across assigned markets
• Evaluate Fleet and SPP market conditions to identify operational, sales, compliance, process, equipment, inventory, capability, and provider-performance barriers
• Prioritize markets, providers, and performance issues for review and escalation
• Develop market-level performance improvement strategies and corrective-action recommendations
• Advise managers, fleet leaders, territory managers, market managers, and SPP leadership on trends, risks, opportunities, and recommended actions
• Interpret mobile battery program standards, sales expectations, service requirements, inventory practices, warranty procedures, and provider operating expectations
• Conduct field visits, provider assessments, operational reviews, and ride-along observations
• Develop field operating routines, reporting cadences, scorecards, provider review templates, and performance dashboards
• Support battery sales plans, market expansion planning, provider engagement strategies, and revenue and profitability initiatives
• Assess capability gaps and recommend training strategies and priorities
• Assess inventory, supply practices, service readiness, equipment utilization, and workflows
• Prepare written analyses, market summaries, provider-readiness assessments, and leadership recommendations
• Monitor improvement plans and advise leadership on escalation, resource alignment, provider engagement, process modification, or operational intervention
• Support rollout and evaluation of battery tools, technology, processes, pilots, revenue opportunities, and program changes
• Collaborate with Automotive Operations, Dispatch Operations, Roadside Assistance Call Center Operations, Club Assist, Car Care, Distribution Administration, Finance, Procurement, Marketing, Training, and other partners
• Perform other related duties consistent with the role’s primary responsibility

• Bachelor’s degree in business, operations, automotive management, sales management, analytics, or related field preferred
• Equivalent combination of education and progressively responsible experience may be considered
• Minimum 5 years of experience in automotive service, roadside assistance, fleet operations, provider network management, sales performance management, market operations, vendor/partner oversight, or related business operations role preferred
• Experience analyzing operational or sales performance data
• Experience identifying systemic business issues and developing recommendations
• Experience influencing leaders or partners across multiple markets or teams
• Experience supporting revenue growth, service consistency, provider performance, process improvement, training strategy, compliance improvement, or operating-standard implementation preferred
• Valid driver’s license with satisfactory driving record required
• Strong business analysis, market performance assessment, operational diagnosis, and problem-solving skills
• Ability to exercise discretion and independent judgment
• Ability to interpret performance data, identify trends, distinguish systemic barriers from isolated execution gaps, and develop practical recommendations
• Strong leadership-through-influence capability
• Strong written and verbal communication skills
• Strong organizational, project management, prioritization, and follow-through capabilities
• Ability to translate strategic priorities into market-level operating plans, provider engagement routines, performance measures, and leadership recommendations
• Working knowledge of Microsoft Office applications and data, reporting, and collaboration tools
• Flexibility to adapt to changing operational conditions

Demonstrates expertise in market performance analysis, operational diagnosis, and strategic planning to…