Member Support Specialist
Job in
Owensboro, Daviess County, Kentucky, 42301, USA
Listed on 2026-07-06
Listing for:
Medical Guardian, LLC
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support
Job Description & How to Apply Below
Dedicated to providing exceptional service, the full-time remote Member Support Specialist will assist members with product activations, troubleshooting, billing inquiries, and account services while maintaining a supportive team environment.
Key responsibilities:- Answer incoming calls from members and caregivers, providing assistance with orders and account services
- Guide callers through troubleshooting and effectively using products or services while maintaining accurate member records
- De-escalate issues with dissatisfied members and promote additional products and services during interactions
- 2+ years of experience in member service call center or member-facing roles
- Associate or bachelor's degree preferred; high school diploma required
- Proficient in computer use with multitasking abilities
- Professional and enthusiastic demeanor with a passion for serving others
- Effective active listening skills to ensure appropriate resolutions
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