DC Order Management Professional

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a Future Starter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Country/Region: US

Location:

KY, US

About the Team: This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.

• Answer incoming customer phone calls and provide professional first‑class sales support.
• Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.
• Develop strong relationships with customers and demonstrate how we can add value to their business.
• Work with customer to meet customer service fill rate goals, maximize customer satisfaction.
• Proactively collaborate and communicate with the Key Account Management, Material Planning, and Operations to ensure sufficient quantities of product are available to meet customer demand.
• Actively work towards meeting KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreement) targets.
• Utilize available systems to prepare, analyze, and summarize results of customer demand patterns and fluctuations.
• Manage interface with customers and product engineering, product management, quality, materials, and warehouse employees to identify customer requirements and timing; also help coordinate new product introductions, engineering changes, and part number changes.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.

• Undergraduate Degree or 2‑3 years of experience in a help desk, service desk, call center or equivalent technical service management environment. Microsoft Office proficiency
• Ability to communicate effectively laterally and horizontally to internal and external business partners.
• Strong Work Ethic – Reliable, Dedicated, Prompt
• Strong Critical Thinking Skills – Ability to problem solve and utilize de‑escalation techniques to improve customer satisfaction;
  Ability to recognize when issues need to be escalated in a timely manner
• SAP experience or another procurement/purchasing software. Sales experience within a call center environment

Visa Sponsorship: ZF does not offer visa sponsorship for this role (e.g., H‑1B, TN). Candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration‑related support. IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach

Be part of our ZF team as DC Order Management Professional and apply now!

Contact

Bethany Vijayakumar

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case‑by‑case basis.

ZF is an Equal Opportunity and affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran