Unemployment Insurance Senior Specialist

Job Description
- Unemployment Insurance Senior Specialist (2600062E)

Unemployment Insurance Senior Specialist (2600062E)

Job & Family Services

Agency Contact Name and Information : odjfscareerso.gov

United States of America-OHIO

Compensation : $31.47

Full-time

Work Hours : 8:00AM - 5:00PM

Union : OCSEA

Customer Service

Technical Skills :
Computer Literacy, Customer Research, Interviewing, Customer Service

Professional Skills :
Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage o.gov/ouc

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This position is for an Unemployment Insurance Senior Specialist in the Contribution Section. It is a permanent, classified role based at one of our three Ohio locations. Candidates should be aware that training may take place in Columbus, and the position may be included in a rotation at the Integrity Drive work location.

Job duties of this position include, but not limited to the following:

• Communicate regularly with coworkers, employers and third-party representatives by phone, email, written correspondence and occasional in-person interaction.
• Review completed work from Tax Specialists and Examiners for accuracy and compliance with procedures.
• Assist in training new staff and help maintain updated training materials.
• Complete production reports on time.
• Participate in team meetings, training sessions and group discussions.

• Handle employer and sensitive inquiries across all levels of the organization.
• Create and review written procedures.
• Manage multiple tasks and priorities simultaneously.
• Communicate professionally in-person, by phone, email and through Microsoft Teams.
• Use computer programs uncluding Microsoft Teams, Outlook, Word and Excel.
• Follow established procedures and instructions.
• Demonstrate strong organizational skills and flexibility with changing priorities.
• Show advanced knowledge of Unemployment Insurance (UI) tax laws, employer liability, wage reporting, tax rate assignments and compliance processes.

Schedule:

Full-time

Hours:

Standard workdays are Monday through Friday. Hours are between 8:00 a.m.

- 5:00 p.m.

Location:

This position will be headquartered in an ODJFS Facility in one of the following cities
- Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

• Rhodes State Officer Tower - 30
  
  E. Broad Street, Columbus, OH 43215
• Akron - 172 S. Broadway Street, Akron, OH 44308
• Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel:
Occasional travel within the state of Ohio.

PN(s): ,