Customer Care Coordinator – Delivery Scheduling

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Schedules deliveries and coordinates thetimelyprovision of services for Rehab and Aftersaleorder types.

• Assists customers, referralsourcesand Numotion team members with Rehab and Aftersaledelivery scheduling,entersandmaintainsaccuratedata in all applicable order tracking systems.

• Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.

• Enters updates into all applicable order tracking systems, ensuring all efforts are made tooptimizeATP and seating technician schedules.

• Responds to customer and referral source inquiries and request sin a timely manner working with other staff members to increase customer satisfaction and turnaround times.

• Takes responsibility to completely resolve issues withoutadditionaltransfers and/or de-escalatecustomers whenever possible.

• Meets all set productivity and performance standards.

• Participates in Rehab initiatives to continuously improve department results.

• Other duties as assigned.

• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

• Adhere to employee or customer confidentiality andcomply with Numotion’s policies and federal regulations.

• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or asdeemednecessary by management.

• High school diploma or general education degree (GED) or equivalent combination of experience and education.

• Minimum one year of customer service experience or dispatching/routing experience.

• Strong communication skills, both written and verbal

• Strong listening,organization and priority setting skills.

• Ability to work in a fast-paced environment and juggle multiple priorities.

• Ability to think quickly, assess asituationand make a sound decision.

• Ability to provide best-in-class customer service

• Knowledge of complex rehab equipment and products

• Prior experience working in durable medical equipment industry

• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.

• Knowledge of MS Word, Excel, PowerPoint, and Outlook

The physical demands and workenvironmentcharacteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Ability to meet essential functions of the position with reasonableaccommodationsas necessary.

• Frequent use of hands, wrists, fingersassociated with computer equipment.

• Prolonged periods of time working at a desk and/or on a computer.

• Occasionally move and reach with arms and hands.

• Ability to communicate effectively.

• Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.