Mortgage Insurance Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Mortgage Insurance Specialist is responsible for the accurate and timely administration of mortgage insurance obligations, including FHA Mortgage Insurance Premiums (MIP), Private Mortgage Insurance (PMI), and USDA Guaranteed Annual Fees (GAF). This role ensures compliance with investor, insurer, and regulatory requirements by processing insurance payments, refunds, cancellations, and maintaining accurate mortgage insurance records.

The Specialist researches and resolves billing exceptions and discrepancies, processes borrower‑initiated and automatic requests to remove PMI, and communicates effectively with borrowers, insurers, and government agencies. The position requires strong attention to detail, sound judgment, and professional written and verbal communication to support compliant mortgage servicing and positive borrower experiences. The role also involves identifying and resolving discrepancies between internal systems and mortgage insurance carrier data through detailed reconciliation processes.

Additionally, the specialist provides support to the Call Center, ensuring seamless communication and resolution of PMI-related issues.

* Ensures timely and accurate payments of Hazard, Private Mortgage Insurance (PMI), and Mortgage Insurance Premium (MIP) insurance.

* Facilitates the disbursement and maintenance of hazard insurance claims.

* Ensures all optional insurance premiums are remitted to carriers in a timely manner.

* Receives and responds to both internal and external customers via telephone or written correspondence in a timely and professional manner.

* Research assigned tasks in addition to exception items from various sources

Basic Qualifications

* High school diploma or equivalent

* Four or more years of experience in business and general office environment

Preferred Skills/Experience

* Strong understanding of the business and perfected office skills

* Demonstrated administrative skills and acute attention to detail

* Strong reading, writing and mathematical skills

* Ability to manage multiple tasks/projects and deadlines simultaneously

* Ability to identify and resolve exceptions and to interpret data

* Proficient computer skills, especially Microsoft Office applications and graphics

* Well-developed verbal, grammatical, and written communication skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11 paid holiday opportunities

* Adoption assistance

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without…