Consumer Banker III; Cuyahoga Falls

Consumer Banker

• Open and maintain accounts, including teller drawer management as necessary.
• Engage current First Financial Bank (FFB) clients and prospect new FFB clients, deepening relationships through direct booking and referrals to internal partners such as Mortgage, Wealth, Small Business Banking, Commercial, and Treasury Management.
• Support client engagement via active calling, conversations, and follow‑up.
• Perform daily activities aligned with the First Financial Bank Experience, collaborating with internal teams to provide service or solution expertise and ensuring timely client follow‑up calls.
• Maintain operational and risk‑management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model First Financial’s mission and values, and provide digital assistance for clients using the bank’s online offerings.
• Adhere to all compliance and regulatory procedures and report business results to the FCM partner.
• Help execute retail strategies with district specialists to attract, retain, and grow core client relationships and meet sales, service, and referral goals.

• 3–4 years of experience in coaching/mentoring and sales and service in a retail environment, with a proven record of reaching sales and service goals.
• High school diploma or GED required; associate’s or bachelor’s degree and/or equivalent banking experience preferred.
• Strong knowledge of compliance, risk management, and banking products.
• Excellent communication and relationship‑building skills.
• Ability to work with limited supervision, follow guidelines, and collaborate with senior leadership.

• Occasional lifting up to 50lbs; frequent lifting up to 10lbs; frequent sitting, standing, walking, and driving.

Responsible for meeting all compliance requirements imposed by State and Federal law, including BSA, AML, OFAC, Suspicious Activity reporting, and other lending and deposit compliance requirements.

• Pay scale $19.47/hr – $23.56/hr.
• Incentive eligible (except for Co‑Op, Intern, Student positions).

We are an E‑Verify Employer and do not discriminate against any individual in violation of federal, state, and local laws regarding age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other protected characteristic.