Mortgage Payment Processor

Job Description

The Mortgage Payment Processor is responsible for processing and balancing mortgage-related cash transactions in accordance with department procedures and investor guidelines. This role ensures timely and accurate application of funds, researches and resolves discrepancies, and supports operational efficiency within mortgage default and servicing functions.

• Process and balance mortgage payments, claim funds, and third-party transactions within established timelines (e.g., 48‑hour processing standards)
• Identify, research, and resolve rejected, misapplied, or outstanding funds in accordance with department guidelines
• Ensure accuracy and compliance with investor requirements and internal procedures
• Utilize mortgage servicing systems to monitor and manage cash flow activity
• Maintain documentation and support development or adherence to departmental policies and procedures
• Partner with internal teams to ensure accurate and timely processing outcomes

• High school diploma or equivalent
• Four or more years of experience in a business and general office environment

• Relevant experience in mortgage operations, payment processing, or financial services
• Strong attention to detail with ability to manage transaction‑based work across varying guidelines
• Effective communication skills and ability to coordinate across teams
• Ability to manage time‑sensitive work and meet established service level expectations
• Experience with mortgage default, foreclosure, or servicing environments
• Familiarity with systems such as MSP, Black Knight, or similar mortgage platforms
• Experience working with Microsoft Office tools

The role offers a hybrid schedule, which means there's an in‑office expectation of 3 or more days per week at one of the posted hub locations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $20.00 - $24.38

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.