Card Payment Specialist

Primary Duties

• Order new cards and perform maintenance changes to existing cards as required.
• Prepare documents for ATM and POS debit card disputes or fraud situations.
• Notify customer service when fraud occurs and overdraft charges result.
• Provide customer service for all questionable transactions.
• Work with retail customer service staff and security officer in related card fraud situations.
• Monitor and analyze daily cardholder transactions to identify potential unauthorized usage; suggest and coordinate card base rule changes with analyst.
• Process recoveries on losses.
• Follow established policies and procedures, accurately and efficiently to meet team quality standards.
• Continually review daily workflow looking for improvements in production processing.
• Provide courteous, accurate and prompt assistance to coworkers or customers.
• Work flexible hours to support the department needs to include after hours and weekends, if necessary.
• Analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

• High school diploma required; college preferred.
• Experience in card payments and bank operations preferred.
• Excellent verbal and written communication skills.
• Strong organizational, research, analytical and problem‑solving skills is essential.
• Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office.

In addition to salary, Bell Bank offers a comprehensive benefits package including healthcare (medical, dental, vision), employee stock ownership program, and 401(k) contribution and profit‑sharing plan. All benefits are subject to eligibility requirements.

Equal Opportunity Employer