PT Consumer Banker II; Kettering

Consumer Banker

Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary.
• Engage clients through active calling, conversations, and follow up.
• Align daily activities with The First Financial Bank Experience including partnership with internal constituencies to provide expertise, timely follow up, and maintaining operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model First Financials Mission and Values; serve as a trusted advisor using the First Client Conversation Model.
• Participate and lead in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management.
• Provide digital assistance for clients using the bank’s online offerings.
• Stay informed about bank products, processes, procedures and complex offerings.

• 3‑4 years client service experience in a retail environment.
• 3‑4 years sales and service experience with success in achieving sales and service goals.
• High school diploma or GED required; notary authorization preferred.
• Strong bank product knowledge and solid sales skills.

• Associate’s or Bachelor’s degree or equivalent education and work experience.
• Experience leading teams.
• Ability to serve a wide variety of client needs according to bank policy and procedures.

• Occasionally lift up to 50 lbs.; frequently lift up to 10 lbs.; frequently sit, stand, walk and drive.

Pay Scale $18.00 - $20.67/hr

• Consumer Banking Certification:
  Business Management Tool;
  Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud;
  Consumer Lending Certification:
  Loan Application and Communication;
  Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud;
  Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys;
  Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart;
  Consumer Lending Certification:
  Understanding Underwriting & Processing;
  Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules.

• Incentive Eligibility:
  All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.
• Relevant, thoughtful benefits and programs to support holistic wellbeing.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, and all related First Financial Bank policies and procedures.