Default Management Bankruptcy Agent 2

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at— all from Day One.

This role combines customer service, call center support, and operational processing responsibilities. You will interact with customers, attorneys, trustees, and other third parties to answer questions, process requests, and support bankruptcy-related servicing activities. The position requires strong attention to detail, a commitment to quality, and the ability to manage a high volume of work in a fast-paced environment. The team supports bankruptcy accounts across mortgage, consumer lending, vehicle, trailer, checking, and savings products and serves as an important quality control checkpoint to ensure work is completed accurately and timely.

• Monitor and service bankruptcy accounts throughout the life of a bankruptcy case.
• Respond to inbound inquiries from customers, attorneys, trustees, and other third parties regarding bankruptcy-related matters.
• Process bankruptcy documentation, notices, and servicing activities in accordance with established procedures.
• Review and manage proof of claims, final cure notices, attorney referrals, case closures, and related bankruptcy processes.
• Perform operational and quality review activities to ensure accuracy and compliance standards are met.
• Identify, document, and elevate quality issues and process concerns as appropriate.
• Partner with internal teams and third-party vendors to support effective bankruptcy servicing operations.
• Ensure adherence to internal policies, regulatory requirements, and servicing guidelines.
• Meet productivity, timeliness, and quality performance expectations.

• High school diploma or equivalent
• Typically two to four years of customer service, servicing, operations, call center, financial services, or related experience.

• Call center experience.
• Customer service experience within banking or financial services.
• Experience working with bankruptcy, collections, default servicing, loan servicing, or legal-related processes.
• Experience handling sensitive customer situations with professionalism and empathy.
• Knowledge of banking products, consumer lending, or deposit account servicing

The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week at one of the posted hub locations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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