Overdraft Privilege Administrator -Northwest Ohio OH

Description

Responsible for the review and management of accounts that go into overdraft within established overdraft limits. Responsible for all aspects of the Courtesy Pay Repayment loan program. Specifically, the incumbent in this position is directly responsible for administration of the Courtesy Pay Program for all offices of Farmers and Merchants State Bank.

Accurate and timely processing of customer transactions and for accomplishing individual production goals and for minimizing potential losses in the overdraft Courtesy Pay Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Direct and manage the collection of outstanding overdraft amounts up to a specific time frame and specific amounts.
• Notify appropriate personnel of accounts in which items are scheduled to be returned if questionable as to whether it should be paid or returned.
• Manage placement of accounts in to or removal from the Courtesy Pay program, within bank’s guidelines.
• Process ILS import, mail out Courtesy Pay letters and provide daily and monthly reports.
• Review daily report of overdrawn accounts and accounts reaching the time period for Courtesy Pay activation.
• Assist with development of programs to comply with financial institution requirements.
• Identify, develop and recommend revision of internal standards, policy, operating procedures and new programs to gain improved efficiencies.
• Monitor accounts, historical habits to ensure bank is protected from loss.
• Code and contact customers for Reg E opt out/opt in, also extract report and review weekly.
• Extract system reports and notify customers when overdraft amounts are not rectified in timely fashion.
• Contact Customers by phone and mail regarding negative balances.
• Monitor repayment agreements and Courtesy Pay Repayment loans and notify customers when past due payments are not rectified in a timely manner.
• Review Code Return deposit and Fraud Accounts and contact customers when past due payments are not rectified in a timely manner.
• NSF data base review, entry of tracking documents and monthly balancing
• Chex Systems Administrator – review consumer disputes and investigations for new account and disputes assuring compliance.
• Chex Systems – entries of Charge Off and Recoveries
• Process account charge off for NSF and past due Repayment loans and send customer letter.
• Refer accounts for external collection processing as required.
• Attend Court hearings as needed.
• Assist customers in repayment agreements and Courtesy Pay repayment loans for outstanding balances.
• Review accounts and identify items that comply with refund policy.
• Process waivers, refunds. Balance and report out monthly.
• Review new accounts coding and recoveries.
• Review coding for Minor accounts.
• Process Bankruptcy coding on accounts, report filings to outside collections as needed.
• Maintain and review account changes.
• Complete Charge off and Recoveries Report monthly.
• Process Deceased Customer coding and notify Customer Care, and external collections as necessary.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
• Process External Collections Statements Monthly
• Extract Reports and Review Authorized Good Funds Process.
• Extract Reports and Review Representment Process.
• Extract Reports and Review Auto Charge off Process.
• Process returned mail regarding overdrafts.
• Coding and create and extract reports for acquisition and new offices.
• New Product Coding, Create and Extract reports, create and update Pull files, Admin for ILS Systems coding, Coordinate with Overdraft vendor Team.
• Review extract reports for Overdrawn Restricted accounts, Code, and Refund and Report out.
• Update Overdraft procedures, assist…